Rave Financial - Beaumont, Texas

Sean Roden

Since buy in g out MobilOil, the customer service has drastically decreased, the employees do not try to “take care” of the members. The best day will be when I no longer have to call or deal with Rave Financial! Stay away, and use anyone but Rave, they are not the same as Mobil oil!

Sandy Talbot

Employees were nice but waiting over 30 minutes in a room for someone to appear on a computer screen was ridiculous. We had the documents needed to make changes, but we were there over 3 1/2 hours. My parents have been members for over 50 years and Dad commented on how crazy the system in place there is. Get back to personal service with people who know what they are doing! Please!

Bri Bri

Mikyla was absolutely amazing so thankful for her! she was so professional and helpful give her a raise ASAP

Bradley Devaney

This has gotten to be the sorriest bank there is. Late payment, fine we will lock your account until you bring current. Sad that after hours support can't even tell you why mobiloil has your account locked. This bank has became nothing but headaches. And after hours customer support is a joke.

Steve J

I've been a member for 20 years, but after my experience yesterday I'm looking for another bank.

My wife and I went in to apply for a consolidation loan. After some back and forth for about 45 minutes the teller/loan officer pops up on screen and said in order for them to help they would need collateral, not even offering any other solution. So we offered our cars, but because of the mileage they wouldn't accept them and they wanted to know what else we have. At that point we go up and left.

Never mind the multiple times my account has been hacked and I had to beg and plead for my money to be returned. Never mind the fact they began to withdraw overdraft fees even before your account goes into red. But the way we were talked to while asking for a loan like we were children, and asking for collateral like some kind of loan shark, that was the final straw. They didn't even offer a lower amount than we were asking for or anything. I thought MobilOil was supposed to be a local credit union that helps its members. I understand the bank needs to make money too, but there are better options.

UPDATE 06-24-22: A few days after leaving this review I immediately received a response from a woman named Tish. After a few back and forths via e-mail, she said she would follow-up with us in six months, which would've been some time in February 2022. It is now coming up on July 2022, haven't heard from anyone. After speaking to my sister-in-law who worked in the banking indusrty in the Southeast Texas area, she said that MOFCU are only interested in helping the well to do families in the area or anyone with money. That sure does seems to be the case.

Kitchen Kickups

I just read some negative reviews and I must disagree. I have found the service to be wonderfull. These people have been so patient and understanding of my beginner business errors. I have been a pest!. The only reason I didn't put this at 5 stars is there is a procedural problem that needs to be addressed from the standpoint of the maximum dollar amount that can be spent in a day. When buying inventory a lot of checks were being written and they drove my vendors nuts refusing the checks. They need a way to determine a charge is real without refusing to clear a check when there is plenty of money in the account. This is a policy issue and I understand there is nothing an individual employee can do about it. I just wish somebody would take the matter to committee and get it fixed.for other new businesses in the future. This was a huge headache for me. But when the shop was filled and inventory only needed replenishing. it was no longer an issue.

Jess Wade

Daily spending limit on debit card that can't be permanently removed is a joke. I haven't been able to access my account for days!! Hold times are ridiculous and the automated system told me my account is restricted!?! The new app is up and running and my user name and password aren't working... tried to reset it hours ago, still haven't gotten an email with a link to reset. This is unacceptable!!!

Gumby

Warning to people thinking about getting a loan. IF you miss your payment because you are out working 7 12 hour days they will lock your account to where you can't make your usual payment online. You have to call during the hours that you are no where near a phone or even cell phone/internet service in order to make your payment. So if you miss your payment they make it harder for you to make your payment!