Shrewsbury Federal Credit Union - Shrewsbury, Massachusetts

Kyle J. M. R. E.

The staff have always been friendly, and helpful to fix any issues that may come happen in the banking world.

The website and mobile app leave much to be desired, and I've found myself forced to call the bank to make routine updates.

They do offer some extremely competitive auto loans, with very low interest rates. It could make sense to join the bank just for a specific lending product like this.

This is a great local bank, but they leave much room for their banking competitors. The interest rates on savings accounts are insanely low when compared to any high-interest savings account offered by competing banks. The app and website offer much less functionality than competitors. The limited business hours and access to support during those hours can be frustrating when time is of the essence, like when you need to freeze accounts, or report unrecognized charges. In order to issue a stop payment, you are required to physically visit the bank and sign the paperwork in person.

This is a local banking option, and a good secondary option, but I would not recommend this as your primary bank.

C T.

Absolutely terrible customer service. I called to inquire about an outstanding truck loan after my father’s passing, and the representative who answered didn’t even bother to state their name. They were short, unhelpful, and provided no details—just the total amount due. No compassion, no guidance, nothing. I had to call my own bank just to get things sorted because this place was completely useless. If this is how they handle sensitive situations, they seriously need to train their staff on basic customer service and empathy.

Allison B.

If I could give them a no star that exactly what they would’ve got, there was some fraud with my Husband account and went into the bank went in the bank to have it resolve and we ended up more upset than ever I find them to be so rude especially the receptionist her name is Betty. I was even planning to open up an account at that same bank, and after the way we were treated and the bad service that we receive I decided not to. I can’t wait for all this to clear up with My Husband so he can close that account and go somewhere else with our business, Please do not bank at this bank. I find them to be so rude and unprofessional

Mark D.

Have been a member with SFCU for many years and have always received excellent and friendly customer service! Had a recent incident involving fraud with my credit card and they went above and beyond to prevent and help me in what could have been a nightmare situation. Very Thankful and Appreciative for all they do!

Lucas E.

Great people here. Unfortunately the policies of the bank are out of date compared to the competitors, and the fees are a bit predatory. Other, larger banks like Capital One do not charge overdraft fees or decline fees, they allow you to set it to simply decline the transactions. If this isnt your primary bank, it's very easy to rack up hundreds of dollars of fees from automatic transactions which they decline and then charge you $30 each time they retry. It just seems crazy to me that they're charging you for not giving money out.

They also never froze my account when I asked numerous times, resulting in more fees. Again, other banks are better with this and you can freeze cards and accounts in the apps with no issue. I think this was just a communication issue, but communication issues came up a lot.

Really sad to let this bank go as the people are great but it just doesnt hold up to the competition and making money off fees are predatory - what if I was in that situation because of a lost job or medical bills or a similar emergency? They would be making the situation so much worse and profiting by taking advantage at someone at their worst. Luckily I'm in the situation where I can close everything out and eat the cost, but that doesn't make it any more frustrating.

Back when my mother was looking into getting a vehicle, the loans department was not able to offer anything very competitive. Honestly understandable as they're a smaller bank, but another reason that other options may be better.

Just use Capital One or another smilar large bank. So many more features, much better pricing, and also FDIC insured.

Sharon B.

I’ve been with SFCU for almost 30 years now and have always been treated with the utmost respect.
It pains me to read some of the reviews because I have had nothing but wonderful experiences with this bank.
I have had my mortgage through them for many years and couldn’t be happier with their service.
Anytime I’ve had a question, whether by email, site messaging or via phone, they are always quick to respond and are not just helpful but in my opinion, go above and beyond!
I love the feel of a neighborhood bank where everyone recognizes you and greets you with a smile.
I would give them 10 stars if I could!

Rob P.

Got a great rate on my loan, very happy with it. However, the customer service can be improved. From the girl at the front desk to the teller that handles my transaction, not a smile, no 'Thank You' and never 'Have a Nice Day'. Not just once but consistently every time I go in to make a payment. The employees can learn a lot from the staff at CitizensBank.

Barbara D.

Ever get a letter from a bank telling you what the charges are going to be for your refinance? I’m sure you have and I’m sure they kept to their word. Not at Shrewsbury Federal Credit Union. There you can get a letter from a loan officer stating what your charges will be and then have way more deducted from your account. And the reason, this loan officer was unaware of the charges when she sent the letter. Really? Unaware? So maybe you should check your numbers before sending a letter out with false and misleading information. Worst experience of my life. Yelled at by Joe Jenkins the banks lawyer, never heard from the loan officer to see how things were going, only get a letter from her with the wrong information. Great service, ha. Glad to be done with them. Be careful if you use this bank.