Evergreen Credit Union - Portland, Maine

Mohammed J.

I advise every customer not to go to this bank. This bank is very bad. Four girls are scamming you. They have support. My car was hit and compensation. The worst bank. I spent two hours standing today. Why is this bank with four bad girls working there? The worst bank I have ever seen in my life. Today, I was reversing and moving forward. A woman was shouting, “You supported me, you supported me.” I didn’t go back and see the car. I swear to you, I swear I didn’t support it or do anything to it. I checked the camera and it told me the camera isn’t clear. Then there were two, three, and four girls. Here they work in the bank. Their job is to swindle the customer and make them lose money. This bank has no one to blame or anything. They swindle the customer and make them lose money.

Matthew M.

Ridiculously antiquated system of having to mail a letter to close an account has resulted in me having several overdraft fees accessed, despite the fact that I’ve changed all of my online charges to my new bank. Be aware that getting away from Evergreen, should you move, is going to be a costly experience.

Eleanor E.

Single star is for their “customer service” alone. There is no way to call a branch directly and the automated line is absolutely useless. My experience with EGCU has been good otherwise but it’s utterly impossible to get a hold of someone when you need to.

Josh F.

I’ve had a mostly positive experience with this bank, good people, good service, but I recently went in to cash a $100 check from a family member in Canada and was told that they’d charge $20 to cash the international check. My previous bank cashed checks like this with no extra charge. It’s a bank. Disappointing, and making me question if I should have joined this bank.

Edit: Sigh. Apparently they don’t exchange Euros either (or any other foreign currency other than canadian dollars)

Ss

Went to withdraw some money and had to deal with the most unfriendly lady. She was rude and snippy. I am a new member and I didn’t have a card yet and she acted like it was the end of the world and she was mad that she had to actually do work. I plan on closing the account asap. I went to Bangor Savings and they were the friendliest ladies ever.

Angie S.

Justin the manager stayed after the branch closed to help my husband with our vehicle loan. We appreciate that so much! Overall Evergreen has been super helpful and we are switching everything over. THANK YOU!

Tess M.

If I could give zero stars, I would. I called this bank today and was told that their lobby is open for members and nonmembers on Saturdays until 12:30pm. I go there and am told that they will not provide services for nonmembers on Saturdays. Keep in mind, it’s a three minute transaction to deposit a check. Terrible customer service.

Zaid H.

A- 3/4/2021 Their app fails on check deposits most of the times, and I have to write "for mobile deposit only" alongside my signature when trying that too. so now, I don't bother to try it anymore
B- 3/4/2021 I got a business loan with them and they made me open an account with them and obligated me to do the business transaction with them for the next three years.
C- 3/4/2021 I can't wait to get out of this bank after the three years to have my business somewhere else.
D- 3/4/2021 I had to call the customer service to get my account number because they don't provide it in the online banking neither on the statements. You gotta be kidding me
D-update 4/1/2022 thanks for letting me know the acount number is available in the app now

*E- 3/31/2022. and to be fair, the staff at the branch in Portland city is great and friendly.