Rockland Federal Credit Union - Weymouth, Massachusetts

Dani I.

Buena atención

New E. R. E.

RFCU is the best bank in Massachusetts.

I've had accounts at Bank of America, TD Bank, Citizens, Harborone over the 20 years, and have closed them all. I use to love Harborone (before they changed to a Bank of America Clone), but never even liked the other banks mentioned.
I've had my RFCU account open for over 25 years, and still have it open today.

Rockland Federal Credit Union still treats you like family and really cares about every single one of their customers.
I love Rockland Federal Credit Union!

Suzanne R.

I use the branch located in Rockland. I've never had any problems in the year i have been doing business with them. My only complaint would be that they are a bit slow but the customer service has been exceptional, and I highly recommend this bank to anyone looking to do business with them! Good work Rockland Fed Cred!

shawn H.

What a baaaaad customer service skills.
My wife has account with them and I was there to make a deposit and ask them if they could change some money to $20 bills and they refused me.
I talked to the manager and he said they will do it but then I was told this was the only time they will do it.
They could have made me their account holder with little effort but instead now I am going to close my wife's account with them too.
They need a refreshing course about customer service.

michael B.

i have been with this bank for over 15 years up until recently they had been a serviceable place to bank. Then I bring in my wife to make a deposit and they proceed to make fun of her accent right to her face, this is not only discriminatory it was extremely insulting to both myself and my wife( that being said this was the marshfield branch) a bunch of old bitties to comfortable in their jobs to bother with customer service, also their lack of knowledge of there own banking products is deplorable ( i have more thank six accounts at this bank plus my mortgage . I have since switched to the Rockland branch and they have been pleasant and welcoming. We will see if they can persuade me to stay at this bank with proper customer service. Now i have my mortgage with mass housing so soon i may be switching credit unions. if you choose this credit union do not bank in marshfield!!

Vanessa

Katie that works at this branch is very rude. My experience here has always been good. But Katie shouldn't work in customer service if she's going to be a child and not talk like and treat people like adults.

Joanne T.

Very disappointed with their customer service. My husband and I had an account with them. I took my name off the account, due the fact that my credit doesn’t have much history anymore as home maker. Currently I am 9 months pregnant and past my due date. So naturally I used to drive through window to make a payment (getting in and out of car is quite difficult). The teller proceeded to give me a hard time as if I was trying to take money, not make a payment. It’s not like I’m trying to get medical records and I’m violating the Hyppa law. I’m trying to give you money, my name is on all the checks! Stop acting difficult and giving someone a hard time when they are paying you!

Like the other married couple who left a comment below, we too are leaving the bank.

Danielle P. H. E.

I've used this bank for 30 years. The branches aren't convenient anymore but I still bank here because of the acceptional customer service