SECU Credit Union - Towson, Maryland

Eino D.

I opened my Checking, Savings and CD account with the Towson location in July, 2024. I'm very Pleased with my online account. So easy to view and transfer funds!! I've visited the Towson location a few times since opening the account and found the staff to be polite and very helpful. .. Would recommend SECU to friends and neighbors!!

Colin Q.

I banked with SECU as a Towson student and they were the best. Today I went back in to open up my business account with them and everyone at this branch is so friendly and personable. Feels good putting your money in good hands and knowing you’re taken care of. Joy was incredibly helpful and made our day!

Kenya C.

After 3pm, they require you to have an appointment to speak to someone. However, when I tried to book an appointment online, the latest time available was 2:45. It's frustrating because they require appointments after 3pm but don't offer any available time slots for booking after that time. I have been checking daily to see if there are any available times after 3pm, but I have not found any. It seems they are unwilling to work the last 2 hours of the day and just stand around. Also, if you try to enter after 3pm, they lock their doors and just stand there watching you, which seems unprofessional. I've had SECU for years and have not experienced challenges that are this bothersome. I assume they are under new, unprofessional management.

Shelby

You know how it goes, overdraft over the weekend, no refund on overdraft fees. That’s fine, someone in financially dire straights doesn’t need $120, go ahead and have it 🙄. I am all for local credit unions, but I’ll be pulling my money from here as soon as possible

Brandon M.

Always encounter fantastic customer service here. Appointments are reasonably kept. Financial transactions are always handled smoothly. Never had an bad encounter with an employee here. All are knowledgeable about finances and how it works. They also give you tips on how to improve your credit.

Marian S.

I had an amazing opportunity to work with member advisor Joy Ray. She was professional, very knowledgeable, and had excellent customer service. She made what I thought would be a stressful experience both seamless and positive.

ecp F.

There are no absolutes in life so I can't say that everything about SECU is awful. There are still good customer service agents but I'm finding that to be the exception - not the rule. I've been a member for 20+ years and there has been a noticeable decline in the level of service.

Wait times are now, on average 20 minutes. To be fair, this is an improvement from when they were consistently 40 minutes (a few months ago). Businesses needed time to adjust to the changes COVID forced on us all but SECU seems to be lagging terribly.

The most disappointing factor leading me away from SECU is that more often than not, customer service agents (I've dealt with representatives in the checking, loans and debit card departments) don't seem to have a confident grasp on their product lines. I've noticed their responses to questions often contain words like "should" or "might". When dealing with people's money, there should be a greater sense of certainty from agents and a feeling of confidence that they will follow up and follow through on issues (as circumstances dictate).

SECU is not a horrible bank. It's middle of the road and perfectly fine if you never have to call in with questions or concerns but shouldn't a bank be more?

Toni B.

I was leaving for vacation and I experienced an account compromise which almost canceled my hotel reservation. Once Secu issued me a new card same day, I was able to restore my reservations and have a wonderful trip after all.
Appreciate your excellent service Secu Bank !!