Affinity Federal Credit Union - Edison, New Jersey

jimlaregina

I am shopping for a new financial institution, so I called the Affinity Federal Credit Union Edison, N.J., branch with a few questions. I had to add one question, "Don't you pay people to answer your phone?," as their voice menu, or whatever you call it, directed me to leave a message. "We will call back by the end of the business day," the recording promised.

That was close to two weeks ago, and Affinity has yet to return my call. Well, whatever Affinity saves on having an employee answer the phone, let alone check messages, cost them an account, it would seem. Smart thinking, bosses!

Ron M

I am a long time member, joined another branch in Piscataway. I find the Edison branch, while newer and larger is lacking. Inadequate parking. Not enough tellers, resulting in long wait times, especially on Saturdays. Nice staff and good services. Not as competitive as they used to be.

Justin Boyd

Uma is wonderful and I enjoy the rest of the staff as well. Transparency is important to me and that's what Uma provides every time I visit or contact via call and email. I do my research as everyone should, the great part is getting another mind to review your ideas. I am just getting started on hitting my financial goals and Affinity is helping me make them a reality!

Jas Nicole

Where do I begin..from the moment I reached out to Melissa about a fraud crisis my family was experiencing she was so helpful and walked us through every step to find a resolution. She was so patient, understanding, and dedicated to helping us through a sudden and stressful situation. She is so good at her job and such a lifesaver. My family is beyond grateful for her and we thank you Melissa and your wonderful staff for everything you do. We truly appreciate and thank you all so much?

Lakiah Stewart

Banks are busy on a Saturday , and that is to be understood; however I waited over an hour to see a customer service Representative. Although each customer’s
Transaction is important and is natural to want to provide ‘great service’, there was no sense of urgency by the CSR’s to get people in and out. They were having conversations that had nothing to do with banking, which extended the transaction much longer than it needed to be , and it was honestly frustrating.! When the branch is that busy, be mindful of the many customers who waited well over an hour to speak with you. All i needed was a debit card. I ordered one monday and when it didn’t arrive by Saturday. I had to go in the branch. They want to charge me $15 to overnight one. Seriously considering going to another credit union. The lines were almost out the door. Affinity needs to build more branches! This
Credit union is not what it was 8 years ago when I joined. They no longer have any regard for the satisfaction of their customer’s and are no longer concerned with quality.; my experiences with them today definitely proved that.

Darlene Arias

I went to Affinity with the intention of simply opening an additional account and I walked out with so much more! I first met with Tammy who is amazing at her job, you can tell she is truly passionate about helping people financially. She did a thorough financial review and because of her review, she was able to show me how I could save thousands of dollars annually and shorten the length of time I repay my student loans. Before Tammy, I did not even think that was possible!! I returned to the branch again to close on my loan and met the rest of branch staff and was personally assisted by the branch manager Melissa who carefully explained the terms and language of the loan. I cannot stop recommending Affinity enough to my family friends and colleagues, especially this branch! Thank you Affinity!

David F

Charlene J helped me to get started with my Affinity account which has been one of the best financial decisions i've ever made. She always followed up with me and kept her cool throughout my constant back and forth communications to her. I highly recommend Charlene to anyone interested in Affinity financial products.

My wife needed a new car and Desiree helped us with a debt consolidation and a new auto loan. Desiree's patience and personality was able to keep my wife calm and smiling throughout the process. We almost forgot we were applying for a loan. She has great communication skills and stays on top of what she's doing. She is a pleasure to work with and we look forward to working with her again in the future.

I followed up on my debt consolidation and spoke with Shaniqua who was extremely patient and wanted to make sure I had all the details I needed before hanging up the phone. It is such a great feeling to not feel rushed and to know that someone is thinking ahead and wants to make sure your question is completely answered by the time you hang up.

The branch manager Nicole, is doing a wonderful job and it shows. Please recognize the individuals mentioned in this review as they are top notch employees who make Affinity shine.

Thanks again!
David F

Tamara Torres

Uma Samavedam has great customer service. She is always pleasant well spoken and very kind. She has helped us so much since we have enrolled at this branch. She is an asset to your company . We are so happy since We have switched to Affinity Federal