APGFCU - Aberdeen Branch - Aberdeen, MD

hugo carrillo

Gracias APG por sus servicios de transacciones y movimientos de dinero, tan importante es para la comunidad,,,y la atención muy decente y amable ,,una ves más gracias por su atención desde el ingreso,, en ventanillas y oficinas, son profesionales ,, felicitaciones ,,,

Valentin Mejia

Un servicio muy bueno y lo mejor que en nuestro idioma servicio muy rápido y detallado estoy encantado con la atención al cliente.

Mon Si

I spoke with the representative named Jim but he was so rude and very unprofessional. I was telling him about my concern when I open an account and didn’t get the bonus. He was very rude how he handle things. I understand people what they’re going through in life but don’t throw it on the customers. You have to remember, the company are the one to suffer for bad employees.

When you make mistakes and try to fix it with another mistakes then you get a terrible results.

However, this company is taking your concerns seriously. I appreciated the time and effort that Ms. Crystal did to make sure it won’t happen again and really apologized for the representative did. I appreciated you Ms. Crystal for reaching out to me! Couldn’t thank you enough! Have a wonderful day!

Stella Woosley

I was having an issue with Bill Pay and after calling last week with no help with my issue, I decided to go into the Aberdeen Branch in person today (August 13th). I was greeted by Tera Marougas. I was really impressed with the level of Customer Service received from her. She was very helpful, friendly, and resolved my issue quickly. Thank you Tera, it was a pleasure meeting you.

Edward Dahling

Nothing but issues with them. Finally closed our account and they charged us a fee from 4 years ago that we had already fought them on for something they caused and thought we had moved on from. Will never do business with them again.

Hubert Jones

January 13, 2025, Update:
I received a letter from the CEO today and I was very appreciative. My apologies, sir. I am increasing my rating to 5 stars, as all my issues have been resolved. Thank you.
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November 2024 Update

A representative of the loan department reached out and provided the information and clarification that I requested. I appreciate That. I also wrote letter to the CEO asking for his assistance in my concern. I was not given the courtesy of a reply. A simple note that he has assigned the task to someone in the organization, or he was aware and would follow up; would have been the professional thing to do.
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October 2024 Update:

A had a car payment that was due on May 5, and I was unable to pay it until May 16. I made the payment online, so their system should have accepted it on that date. On or about May 13, I received a letter notifying me that my payment was 30 days late. I'm still trying to process how they came up with the 30 days delinquent number!!! If I made a payment on May 16 that was due on May 5, that is more like 11 days late. If we use the date on their letter, the payment would have been closer to 8 days late. I was a little annoyed by the action taken by APGFCU in this instance, especially the language in the letter. In fact, it made me angry. In October 2024, I got an email notification that APGFCU had reported a 30-day late payment to the credit bureau.
This further annoyed me, so I sent them a letter asking them to fix the error and send me written notification that it was corrected. I'm still waiting.......

Brandon Sanders

Since you requested it:

While visiting this location, I waited over an hour to make a car payment in the drive thru. I don't use APGFCU for primary checking so I couldn't take advantage of the online services.

I understand there are circumstances preventing normal operations, Covid-19 is not an excuse for this terrible service. I've visited other banking establishments that handled this situation much better.

If I knew the wait would be that long, I wouldn't have gone through, instead I was trapped.

The only redeeming factor was the teller. She did her best to handle the line and was pleasant. I don't fault her, rather poor management. Especially for putting their employees in such a mismanaged situation.

My recommendation would be to have an employee guiding traffic, managing lines for quick services, and providing an ETA before entering the queue. If this sounds unreasonable, make a better online experience and allow users to pay bills without requiring a checking or savings to make payments.

Maybe this will reduces the amount of transactions on site, freeing up the drive-thru for those who need it.

Ashley Culver

I can provide some insight on why I left the bank and some say the services are sub par.
First being, the online banking system is always glitching, or down in general rendering it useless. It is not as intuitive as other credit unions in the area.
Second, customer service is horrible! I've had many times where I've made an appointment and was still made to wait over an hour to be seen. Phone service is no better either. I dreaded calling for anything due to having been put on hold very exceptionally long periods of time. Reasons for calling and going in were 99% things that could've been resolved online if mobile banking were working properly. I've personally dealt with two counts of fraud during my time here as well.