Astera a Division of Adventure Credit Union - DeWitt - DeWitt, Michigan

Robert B.

⚠️⚠️⚠️⚠️⚠️1015am 1 Sept 2023. Zero stars not 1. Manager Marshall and female coworker were rude, arrogant, and arguing with me. He interrupted me 4 times in less than 3 minutes. Spitting out " programmed responses" to make excuses for the terrible service here. 4 stations open with only 2 employees. But one employee in back doing nothing. A bank should have enough employees or IT SHOULD NOT BE OPEN!!!!!! drive thru speaker is so loud everyone in lobby can hear your private information. This bank has a terrible reputation, wish I got my loan somewhere else . They make countless mistakes and are very slow to correct them . These problems occur at almost every branch location. Some branches are not even open during normal bank business hours.

Allen A.

Normally I give only 1 star to this company as their many bad policies interfere with customer service and sometimes there are not even open !!! Online banks will be wiping you out if you don't get better 💡Today at this location I was helped by an awesome employee Olivia who was mostly fast ( warn us ... like " I'll be right with you..." before you abandon your station and there are no other cars please.) Had multiple things to do and she was very nice.

Jessica B.

I had them for years without a problem. I have had two errors recently that were their fault. I figured I'd go in and explain and it would be okay. The manager I had to speak with was rude and refused to help. I had to report them through the Consumer Assistance Center and won. They also added new fees without properly telling anyone. When asked about it, they offer Kisasa but everything takes days to clear and there were problems with direct deposit going through or you can spend $25 and keep an account there. They really do not care about customer service any longer. The second incident (same as the first, their fault that I had to report), the same manager was rude, refused to help and I had to report again. Needless to say I started at another credit union who have been very helpful.

Scott B.

I will say that asters is either very far behind in service available or more than likely greedy. How can one credit union make large deposits available in 3 days and asters 7 days. Same credit union funds available from my direct deposit at midnight astera 9am. I go to work at 4 am and it’s much more convenient to do my banking on the way with no crowds. Not possible with astera. And god help you if you try and call. They are not growing just shrinking.

Brandy M.

Took my daughter here to open a checking account. We are the only customers here - but we are waiting for service an excessive amount of time. Observations: counter is not designed for time efficiency, there is a theater area in the bank lobby, business cards are thick/expensive like credit cards, getting help takes too long. This begs the question: who is paying for these amenities (although service is poor)? No doubt it comes out of the pockets of customers. I wonder if the theater area is there to entertain customers who are waiting excessively.

Kay W.

I have always had Great service at Astera Credit Union. But Sheila Mitchell, lead service representative was exceptional!!! I saw Sheila for a car loan. I can honestly say she provided me with the best customer service I have ever had. Thank you so much Sheila!!! I appreciate you!!!

david E.

None of the phone numbers work I've lost my card and can't get ahold of anyone this is crazy frustrating ! what is going on?

UPDATE: Quick response back, responded, and explained. New phone system just installed.... working out bugs. "So sorry". I was happy with their response.
They were happy for the review...they didn't know the phone calls were even being missed...IDK who the phone system supplier is but the 1 star transfers to them!
Thank you for the quick response. New card on the way😉
Can't be a 5 star.....the fact it happened. Thanks

Kellie S.

Dont do business with them if you are going through a rough patch they wont help you...just charge u up the ass and make matters worse. I will be closing my accounts and doing business with CASE bank again. After I my divorce my ex took over the CASE account and I took over the Astera account. Never doing business with Astera again.