Auto World - Muskegon, Michigan

Jordan H.

Don't buy from here. They buy smashed, totalled vehicles & won't disclose the information to you upfront. I purchased a truck from them, apparently it had no problems, with a green title.

Weeks later every dash light come on. I tried to trade it in a year later to find out it had a salvage title ( being totalled out 2 months before I bought it, with multiple other accidents ) and wasn't even worth a fraction of the value that I payed for it. It was my first time financing a vehicle and didn't think to ask for a car fax. I learned my lesson, don't make the same one!

I brought the issue to their attention, and it was no longer their problem & they couldn't help me. Very rude & unprofessional!

Not sure what they did on their end to make it have a green title while selling a previously totalled vehicle.

aaron P.

Great quality used vehicles at reasonable prices. They where great with communication and upfront about all information. An issue became evident after purchase no fault of theirs. They helped to correct the issue when they had no obligation to what so ever as the vehicle was purchased as is.

andrea A.

Would give zero stars if that was an option. This dealership is disrespectful and dishonest. We had been talking to the dealership regarding a used subaru, they were aware we were driving from 2 hours away. Came to look at the vehicle, exterior photos didn't clearly show the sketchy paint job, the vehicle was clearly in an accident at one point. When asking about the accident, I was lied to by the salesman stating he told my husband about the accident and replacement of parts. The part replacement was not done correctly and in my opinion not professionally. When asking why the dealership wasn't upfront they responded with "we dont tell people unless they ask and not until they get to the dealership". What a waste of our time. DO NOT RECOMMEND.

Michael M.

Ad posted online for a vehicle touting it's great shape. Pictures looked good, called and setup a test drive for the following day. Fully prepared to pay full (and top of market value) price for what looked like a pristine Jeep Wrangler Sahara edition. Reconfirmed the vehicle was in the condition stated in ad over the phone as it was far away. Complete 180 degrees when I arrived after driving more than two and a half hours to buy it. Rotten rusted through frame, radio falling out of it, punctured tire, failing universal joints, transmission mounts broke, cab mounts rusted through, all rust spray painted black so it didn't show up in photos, hood dented. When I told him it wasn't as described he told me it "is what it is". Waste of time, only reason I'm not giving no stars is because it won't let me.
Just stopped by 3 years later. They’re still pulling this stuff.

Janelle B.

My vehicle buying experience has been and continues to be a nightmare. I was sold an unsafe vehicle that has been in a shop longer then I've owned it. Had to bring it back for repairs after 1 wk and then completely ignored when asking for any documentation on service or parts. Absolutely the worst experience buying a used car. Thankful my son and I didn't have a car accident on our long commute. In my experience they would rather make a sale then keep their costumers safe.

allissa M.

I have purchased two cars here in the past and have to say that my experience was wonderful. They were very easy to deal with and answered all questions I had for them, even after the purchase. Would definitely recommend if you don't want the hassle of being scammed by the typical "car salesman".

Jennifer W.

Great experience overall Purchased our Subaru from them and we love it they were upfront about the one minor accident it had and what they fixed on it. They were the best priced and lowest miles around town.

Melissa M.

Sold us a used Mercedes at fair KBB value. Have liked the vehicle. Driven it for 2 years. They produced a carfax when we bought it "never had an issue" - went to trade in to Mercedes and upgrade recently....it has a salvaged title and we were clueless. No one reputable will take it on trade. Beware.