Auto-Lab Complete Car Care Centers - Howell, Michigan

Tammi P.

these people are the bomb my car stopped as I was at the light leaving Meijer, of course people were beeping at me to go, so I got a policeman behind me, I was so flustered I didn't even think to turn on flasher so this very nice policeman reminded me to do it. It was early afternoon when this happened and these guys let me get the car towed and had it diagnosied that same day maybe 2 hours and it was fixed the next morning. Big shout out and thanks to everyone there, all were kind and very professional. Highly recommend AutoLab

Nancy B.

My old 2003 tank needed an oil change. Because I mentioned it had been sitting for several months I received a very helpful report of work needed… safety issues!

Amanda K.

I recommend this place a thousand times. Nobody ever wants car troubles, but my experience here this week made my whole situation less stressful. The owner is actually the one who worked on my car, very polite and professional. Actually pulled me in the garage to explain what was being worked on. I felt welcome as soon as I walked through the door. The young woman who was running the computer was very helpful and kind as well. I am a woman in my 20’s, and it’s easy to get screwed by mechanics. I didn’t feel taken advantage of here at all. It’s an honest shop that I can trust. Next time I need my car worked on while I’m in the area, I’ll be coming back. Thank you guys so much.

Amanda C.

EDIT: 3 days after getting the control arm replaced, the brand new control arm snapped. The bolt that attaches the ball joint to the control arm completely missing so I imagine it was either left off or over tightened/left loose. Praying that my car isn’t totaled and that they are able to help when they open on Monday. I’m in worse shape than I started and I’m already in the hole 1,200$

EDIT**
Honest, fair, and fast. Thanks for being a place that I can trust.

Nick D.

Love these guys! Reasonable and knowledgeable. I've taken my vehicle here several times and will continue.

Tanya H.

I have used AutoLab for several years for both routine oil changes and complex repairs on my 2 older vehicles. I have always found the customer service outstanding. The necessary repairs and costs are clearly explained upfront. And they never pressure into doing a repair. For all the maintenance I've had on my vehicles, they have quickly and accurately (no guessing) found the issue, & completely the repair. 100% recommend.

Douglas Z.

This place is a joke. Don't go here they told me 20 to 30 minutes for a oil change turned out to be almost 50 minutes. There was a worker there who was off shift and showed the rest of his coworkers his 1970 something silverado. The other three techs felt it was more important not start the oil change on my vehicle and instead check out the truck for almost 10 minutes while my vehicle sat in the bay waiting to get serviced. The manager Andy was a part of the three technitians checking out the truck as well! They said they would top off all of the fluids but they did not. I went out and check the fluid levels myself, come to find that the windshield washer fluid was half empty and the coolant level was below the minimum level. So the manager Andy said he would help me out and he was sorry. His idea of helping me out was to give me 10% off! After his oil change technician told me that he couldn't mix old coolant with new and it would be a good idea for me to pay for a coolant flush. Load of you know what. This comapny is clearly getting to comfortable with its repitatuon and straying from customer service!

Kathie W.

We took my truck here before and had a great experience. Decided to take my husband's car here for a check engine light. We were told the purge valve was the reason the light came on per O'Reilly's check but, Auto Lab Said it was an O2 sensor. They quoted a thousand dollars. I happen to look at mechanical and collision quotes for a living and have the software to double check pricing and labor times. Besides the diagnostic, they were over charging by an hour and also would not quote me an aftermarket part and on top of that, marked up the OEM part by $120.00. When I asked why, Paige gave me some story about them warranting the part, which the part would have a warranty anyway since a licensed mechanic was installing it. I went there, paid the $130.00 diag fee, just to take it somewhere else to find out it is the purge valve and it cost $500.00, with the part and labor. So I paid them $130.00 for a diag and they didn't even diagnose it properly. Just beware so this doesn't happen to you. I thought I had found a good place and apparently they are hit and miss depending on the day.