Brannen Banks of Florida Inc - Inverness, Florida

Jeffrey S.

I like this bank. Reason being they have a retro feel inside, its like walking back in time. I like that, I feel good because they are not dumping large sums of money building fancy banks. Its a home town bank, not to big to fail like the mega big fancy banks. I am going to save some money there because it's in walking distance from my house (not this branch) and if my life ever turns upside down for some unforseen reason, I can walk and get cash to survive. 👍

Dennis D.

Never had a problem here 10 yrs. And go will keep going here.10 yrs. Great rate on savings. SECURE.

with interest on Savings

Dragon F.

This is for the West office on hwy 44 Inverness drive through. Very rude teller. I dropped off 2 deposits on 12/18/23 @ approximately 12:50, said I dont need a rcpt...she said ok. No thank you or anything. I said it again and she said yeah, I heard you..I said no, thats where you say thank-you. She lied and said I did. I said no you didnt but you should always say thank you. I am so sick of poor customer service. All you need to do is greet and thank and most folks are happy. I didnt get her name but she had long stringy hair and looked like a slob. Please consider a customer service refresher with your people and maybe a dress code update.

Tracy

If I could put 0 stars I would give it to the manager and the woman at the window at the drive thru on 6/13/23 in the morning. I have to say I’ve never seen a bank like this, I see why the reviews are so bad, they’re correct. Run, take your money elsewhere, I am! Most unprofessional woman in the window and a manager standing next to her, wow, and they’re handling locals money. With this level of customer service I wonder the what the level of privacy is, I’m thinking everyone knows your business with these two manning the place. Never seen such disturbing behavior as I watched them embarrass a woman in the drive thru too! DO SOMETHING!

Stephen C.

Impressive inside and out, friendly and amenable clerks, weird music playing while I was there. Open plan setup. I might bank here one day.

Jamie U.

Called to ask if they provided notary servicesand they told me they did. I asked if I had to make an appointment, if it was done all day, and how much they charge. They told me to come in whenever and it was free of charge. When I got there I was seated and overheard them panic about the only person being either a)gone for the day or b) on lunch. None the less someone came to escort me to a desk. She asked if I had an account at Branned. I said, "At one point, but I switched banks." And she told me very shortly, "Unfortunately we do not provide that service to non members." It would have been nice if she wasn't so short and unapologetic when I explained no one informed me of this. I went next door to Suntrust and they did it right away and were super nice!

Tara A.

Can't log into the app...cant log into the website (being updated as... is the app probably)....can't get banking info from 24 hr customer service line. I understand if the entire bank system needs an update but how about alerting people about it? It's kind of a big deal. This bank is so whacked....on to the next I suppose.

Daniel R.

Poor customer. Drive thru tellers take their sweet time going slow. Waited over twenty mins for only two car and still no teller helped or even tried to get the lines moving, so ended up without able to through drive thru. Going inside the building is the only way was able to get anything done at this location.