Buy Here Pay Here Jackson - Jackson, Michigan

Jen L.

Remember the saying ‘if it seems too good to be true, it probably is’ That’s what you get here. Do not buy a car from here. It seems like it’s a great deal, but the truth is far from that. We paid cash for a Chevy Traverse. It hesitated a bit when we test drove it, but Brandy said it was because there are 4 timing chains and it takes a couple seconds to catch up. It ran good once it warmed up. About a week ago it started acting up and there’s something major wrong with the engine that will cost almost as much as we paid. We made a mistake buying the car and trusting her word that everything was good. They knew something was wrong with it. They sold it ‘as is’ so we are screwed, but I hope someone reads this and doesn’t make the same mistake as we did.

Erica M.

I went for a Ford escape listed as a wonderful vehicle. The windshield was cracked all the way across, The trans was slipping and seemed to be the CV joints were also bad and possibly the bearings. It jumped and jerked so bad. Bad false advertisement. Be very careful.
Edit to answer the response, that vehicle was so far gone, that tells me your business doesn't look at the cars it sells. HORRIBLE!

Tracy V.

The car I bought has an amazing engine but after buying it and pulling the aveo off the lot I took her in for a tune up and had to sign a release to drive her off the lot home because someone rench strapped the frame together underneath which brooklyn auto said was a total death trap waiting to happen so my husband and I took a bath in the $1700 we paid for the red 2011 aveo. Major disappointment because we really needed an extra car for me to go back to work.

Janessa P.

I would be weary of what you buy, went for a test drive and the trans was slipping, on the advertisement it said it was a great driver. It was also listed as is so I would just be careful

Paris W. (.

I literally bought a car here at 12:30 this afternoon and not even by 6 o’clock. The car literally blew up and I had to get a tow over 60 miles back home.

John S.

I wasn't gonna write a review, but since they wasted me and my wife's time telling us they wanted to "make it right" after selling us a death trap, I feel obligated to.

To be clear, we absolutely DID acknowledge that the business bears no responsibility for the condition of the cars they sell. I gave 2 stars instead on 1 (that I later revoked as you will see below) in acknowledgement of the fact that they absolutely did not have to offer us anything for the death trap they sold us, but they did.

However, it feels disingenuous of them to claim that they have zero knowledge of the condition of the cars, since they DO fix certain aesthetic issues that would help sell the car. So, for them to claim that they didn't know a car they sold was using a strap to hold the frame together, which could obviously come apart at anytime on the road to potentially lethal results, seems a little sketchy. The fact that they called to tell us we could come in and trade in the death trap for something that wasn't a deathtrap tells me they realize that fact as well.

In the end, they said they would take 1000$ off the price of any car on the lot in exchange for the one they sold us that we paid $1,700 for, but they wouldn't simply give us $1000 for the car, meaning that the value of the money they were giving us as an exchange discount was obviously not the same as $1000. So this was clearly a PR move far more than a customer satisfaction move. Again, they didn't have to offer anything, and I get that... but the motive for their offer was clearly self serving (the condition for the offer was that my wife remove her negative review of them) and it not only wasted our time, but it had us risk driving that deathtrap back and forth to their business again. For that, I leave this review.

EDIT IN RESPONSE TO OWNER'S RESPONSE: Nothing you said changes a single thing about what I said... you are basically saying "Sorry-not-sorry" in a way that you think makes you look better to people reading this. The fact that you are still "willing to do" is irrelevant considering I would have to drive your deathtrap up to your place again with no guarantee that I wouldn't simply be sold another deathtrap for more money... I'll pass. The whole point of the review is to inform people that you are the type of place that will fix cars to help you sell them, but not make sure that they are even remotely safe to drive... when you tell people they CAN get an inspection, they need to know that they absolutely should, because you have no problem selling them a death trap. If it's presented as an option to see if the car will break down, not paying $40 for an inspection might seem an acceptable risk... but it is a significantly higher risk, and more worth paying $40, for an inspection to know if the car might kill you soon... I'm just providing that information so that when you give people "the opportunity" to have their vehicle inspected (which most people have to pay to do) they know what the stakes are... they can do whatever they want with that information. Your response was so lame I had to revoke a star.

James G.

They are not a buy here pay here. That's what they advertise, but it's a lie. Don't waste your time or money!

Rick M.

Love the branding & Alex team there. Always helpful and up front.