Capital Credit Union - Edinburgh

Mihigo

Their APR rates are shocking for what is supposed to be an ethical practice - just as bad as the snake oil lenders.

stuart thomson

Tried for a loan accepted & even sent me a letter telling me my direct debit payments but when I asked why money hadn't been transferred I had to go over everything again but this time the bank app I done mysteriously didn't load so no loan waste of a week if I hadn't asked would still be waiting ?

Katarzyna Zapolska

Tried to open a saving account with them. Provided all information they needed , haven’t heard from them so made a phone call when they explained what they were needing exactly, so sent it and since then no effort made to contact me or anything.
Tried to give them my money but in that case I went somewhere else . They making far to complicated

Jonathan Gray

I was looking for an ethical personal loan, so it left me two options: use my existing building society or use a credit union.

I found CCU since I live in the fife area, and their car loan rate was unbeatable. I dealt with Jamie and Nicholas and had a great experience. Loan details worked out swiftly, and it was all done within 48 hours from when I let them know I was ready to proceed.

The process couldn't have been any less effort if they tried - an example of proper customer service. Very happy.

Iain A

2024
Further to below CCU have just surpassed their actions of 2023 by now giving new customers only a cheaper standard variable rate for mortgages and keeping existing customers on a higher standard variable rate. It's something that even banks have never dreamt of doing to their own customers on a standard variable rate mortgage! This establishment is wired so wrong.

2023
When something sounds to good to be true, it usually is and Capital Credit Union are no exception! Several months ago we re-mortgaged over to CCU's very competitive variable rate of 2.75%. Before we moved over we asked the question why are CCU so much cheaper than everyone else? Got told CCU care more about people than profits and do not follow Bank of England interest rate, so on that reasoning we re-mortgaged over to them.

Less than two months into our new rate we get an email saying your rate is going up to 5% (rate almost doubled) because of the increases in the Bank of England rate. You can imagine how upset we felt given what we were initially told. How can a not for profit establishment who are self funding act in this way? Given that nobody in their call centre knows or wants to say and that they have not replied back to our email, the only answer we can surmise is GREED.

Samantha Smith

I've been getting loans from capital
Credit union for years u recently applied for a top and was told I couldn't to a regular þhats money that goes to them that's unfair

MARK KELLY

Exceptionally poor customer service and the communication is awful. First chance I get I am closing my account and never joining again. I left the last time because of terrible communication and I will not be joining again in the future. You have had your chance CCU!

Shane

Dreadful: sloppy and inefficient.

I decided to close my Credit Union Account as a result of poor service and information which flies in the face of industry standards. I was advised that, in order to close my account, I would need to complete a form or put my request in writing. I duly put my request in writing, delivered the letter by hand and, some ten days later, my account has not been closed.

I telephoned the Credit Union to say that I had delivered a written instruction by hand requesting account closure and my account had not been closed. Someone had the effrontery to tell me, " We have received your letter. We are very busy, we will close your account today or tomorrow." When I enquired, "Do you have a standard response time for actioning requests to close accounts?" my enquiry was met with an embarrassing pregnant pause.

It should be cause for serious concern that the Credit Union has failed to close my account, despite its promise that it would do so "today or tomorrow" and has claimed another savings' direct debit which would not have been claimed if they had done as they were instructed and closed my account expeditiously.

I think staff at Capital Credit Union need to wake up to the real world. Being "busy" in the course of business is one of the normal vicissitudes of business life and is no excuse for failing to action a member's correspondence promptly and efficiently. When I joined the Credit Union, I was not told, if you wish to close the account we will make things difficult for you. Any other bank or building society, would simply close an account when instructed. I have now cancelled the Direct Debit mandate with my bankers.

It should also be cause for concern that no one at the Credit Union advised me that I could withdraw all of my savings, save for a pound, whilst the account was pending closure. When I deduced this information for myself, I had to telephone again and join a long queue on the telephone to request the withdrawal of MY MONEY over the telephone.

UPDATE. I have just phoned the Credit Union this morning to make a complaint and was told that I was position 7 in the queue which suggests that the service is not properly resourced. I just hope that they will now close my account. The delays are unacceptable. It would be all the same if I were in DESPERATE NEED FOR MY MONEY.

Avoid this place, their rhetoric about their "touchy feely" business model does not play out in reality. I hope the Board of this Credit Union is taking heed.