Capital One Bank - Pearland, Texas

Rafael H.

El servicio ,2 que 3 ? El banco uno de los mejores que ay en esta localidad debería de poner más bancos capital one 👍👍!

bashar A.

Mala atención de los cajeros! De verdad que les falta mucho ética y atender mejor! Les dije que no hablaba inglés y me reportaron mi cuenta por el idioma le dije a la cajera que no entendía lo que me decía y llamo al supervisor porque no me entendía! Y por culpa de ella mi cuenta está en hold! Eficiencia el personal que atiende!

Yordanis R.

Estoy muy feliz pero al mismo tiempo , tengo una gran molestia .fue muy rápido tener la posibilidad de tener mi tarjeta de crédito con Capital One Bank pero también decidieron cerrarla muy pronto, yo no tengo pagos atrasados y todo lo q he hecho es intentar pagarles todo el tiempo incluso estuve en su sucursal para realizar un un pago por mi preocupación q mis pagos estaban siendo rechazados , asta q pude comprender q algo estaba mal de mi parte y pude arreglarlo de inmediato .pero aclaro ninguno de mis pagos estuvo atrasado como para tomar como la decisión de cancelar mi cuenta espero q esto se arregle lo más pronto posible y si fueran tan amables de darle una solución a este problema.

Saí V. G.

Muy mal servicio por parte de la cajera

Ana P.

Definitivamente un servicio al cliente satisfactorio los sñrs jose y michael son extremadamente amables con todo mundo 10 de 10 gran servicio sigan así

RaQuel S.

We need another capital one bank in the area, it’s like no one works here, it can be 2 cars and the wait is almost 20 minutes before someone comes to assist you, It’s the same inside as well. Either they need to hire more staff or the staff is just lazy, But I must say I haven’t encountered a rude staff person, I was always greeted. But other than that this place needs all around help.

Dan N.

FIRST TIME AND MY LAST TIME WALKING IN THIS CENTER

I used to work for the banks , maybe about a year ago for roughly 3-4 years at 3 of the MAIN Banks (This is for context). I go to Cash a check using a "recourse" and they have no idea what they are doing and told me that using a recourse will put my money on hold. I talked to the branch manager and she told me when you recourse a check they hold that amount till the check clears and she states ALL BANK DO THIS. No ma'am they DO NOT, as a previous teller ive cashed 1000s of checks using a recourse and they NEVER "HOLD CHECKS TILL IT CLEARS". WHICH MAKES NO SENSE, why would anyone cash a check from a different bank at their own if every time you go to cash your check they hold your money. IF you cash a check the answer is either YES YOU CAN or NO you can't because you don't have enough money to recourse. ALSO don't speak on behalf of other banks if you have no idea what you are talking about. They tell me the money will "Clear" on a SATURDAY and if not to call Customer Service and talk to a manager. THE SIMPLE FACT THAT SHE TOLD ME MY CHECK WILL CLEAR ON A "SATURDAY", PLEASE EDUCATED YOURSELF BEFORE LYING.NOTHING GETS CLEARED ON A SATURDAY. I believe that this whole banking staff needs to be re-trained or replaced because the teller looked like she hated her job and was not trained properly to understand my request, managers have 0 clue and all incorrect information.

I am glad this problem got resolved from customer service with a VERY KIND AND EDUCATED person and I hope she gets promoted to train these imbeciles.

The customer isn't always right but i'm not an average customer going in blindly. ALSO my parents went in to get added as a joint account and took over 2 HOURS, Ive opened 5 accounts in 2 hours ALL YOU HAD TO DO WAS ADD A PERSON ON AN OPEN AND ACTIVE ACCOUNT. STOP WASTING PEOPLES TIME AND GO GET PROPER TRAINING!

PEARLAND COMMUNITY!!!!
PLEASE EDUCATE YOURSELF BEFORE WALKING INTO THIS FINANCIAL CENTER, YOU WILL GET LIED TO OR RECEIVE INCORRECT INFORMATION

Jan N.

Attempted to call this location on Monday at 1pm to inquire about opening savings and no one answers. Called 3 times and it sends you to a loop and costumer service that has 12min waiting time. No actual person answers my call. Wasted 40mins of my day.