Connection Credit Union - Silverdale, Washington

Michael B.

I have had good experiences with CCU for the several years I have used them for a car loan, CC, and savings account. Great rates and terms for my CC and Truck Loan. I would only suggest work on their website to allow scheduling payments more easily.

Ano A.

They need to work on their people skills. Especially if you are somebody higher. I don't care about your title or position. Next time I will put your workers in their place. My son has a disability and not one apology from Cindy or the lady that spoke the way she spoke to my son. I hope one of them reads this! The one star is for the tellers because they were nice but the other four. Cindy and that lady can have it.

Lauri H.

Can't say enough about Connection Bank...been there from around 2007....coming up on twenty years with them....we're used the account for business, personal and now retirement. We've only experienced a handful of customer service issues and all were resolved in a short period of time. Good management staff...easy going and nice to talk with......

Mike R.

At Shannon's Auto Sales in Bremerton and Kitsap County, we have been serving the community since 11-1996. This week, we had the pleasure of meeting a new resident and car buyer who recently relocated to the Bremerton area. We promptly sent their application to our local lenders for consideration.

In addition, we helped a customer who had just arrived from Thailand. This is his first fall and winter in the Pacific Northwest, and he quickly realized the need for a reliable vehicle. After exploring our inventory, he found the perfect car, and we sent his application to Connection Credit Union. They worked efficiently to approve and fund the loan, helping this new Kitsap resident feel welcomed and supported in their new community.

We are grateful to Connection Credit Union for their quick response and for providing the financial support that made this possible. It’s reassuring to know we have a local financial institution that is committed to helping new residents feel at home in Kitsap County. Thank you, Connection Credit Union, for your continued partnership and support!

Deborah H.

Today I went in to deposit cash from a partner credit union. Waited for 5 minutes despite no other customers in bank. Tellers seemed busy with not looking at me. I had a deposit slip. They couldn't find account. I gave them account number and bank. We have deposited money before at this bank for our 'partner bank'. No apologies, no further help. Just by🙄. They get my award today for 'not caring!'

Caty L.

I've been a member since I was born (or at least had an account for me) and received great service for a majority of that time. I've received scholarships through them, and see the great things they try to do for the community. Even after moving away, I kept my account because things had always gone alright.
However, the frustration I've had recently is making me consider closing my account and switching banks. After having fraud detected on my account about a month ago, they caught it, cancelled my card, and made sure no money was lost. She said they'd send me a new card the next day and I'd receive it in 7-10 days. A little long, but I could manage. However it has been a full month since this conversation and I still have yet to receive a replacement debit card. I've checked in several times since then as I was daily greeted by a empty mailbox, and given the same response about them using a new service to create chip cards (yay!) And that it was taking a little longer than normal. Further frustrated, I called today and was told due to a "slight delay", they still have not sent the cards, and they won't be sent out until next Tuesday (and I won't get it for 7-10 business days after that). I've been living off my credit card side January 18, and had no access to cash. If this all flows as they've said recently, it will have been up to a 45 day turnaround just to get a new debit card. I understand weather and new services have caused further delays out of the norm, but I hope they are able to speed up this process in the future for other members.

CASSIDY K.

I've had several experiences with banks and credit union's but I have never had so much special care and understanding like connection credit union provides. I am so thankful for their personal touch that so many other Bank's have lost. A special thanks to Kathy, for always being there for me. If you desire the personal touch and the individual customers service that they deliver, Connection Credit Union is the place for you.

Anthony D. N.

5/28/15

Horrible customer service! They can't even return a phone call. My husband and I financed a vehicle from them in January 2015. Edie promised an extended warranty before we signed any paperwork because the dealership didn't offer them. I left 4 messages for Edie to return my call in March and I'm still waiting. I spoke with the manager of the bank and he assured me that Edie would call me back on Monday. Never happened. So I switched my direct deposit to BECU where my husband and I are very happy.

6/17/15

We just received 2 warranty brochures from Evie In the mail and a hand written post it stating....

Hi,

I hope you guy's are doing well, enjoying your truck & the beautiful weather, I know I gave this brochure before, but if you still need & have not done or added the warranty please call the 800 number for a price quote. Say hello, stop by @ the branch sometime.

Evie

First of all we were never given the warranty information for truck, second of all a Bank sending you a hand written letter on a post it. Seriously? I really don't know what else to say other than I'm really shocked of the lack of professionalism and lying about giving us warranty information before.