Firestone Complete Auto Care - Jackson, Michigan

Firestone Complete Auto Care es un centro de servicios automotrices ubicado en 302 W Michigan Ave, Jackson, MI 49201, Estados Unidos. Con un teléfono de contacto de 5178795213 y una página web disponible en firestonecompleteautocare.com, este establecimiento ofrece una amplia gama de especialidades para satisfacer las necesidades de mantenimiento y reparación de automóviles de sus clientes.

Entre sus especialidades, se incluyen:

• Cambio de aceite
• Sanitario
• Taller mecánico
• Instalación de baterías
• Buen servicio general

Además, ofrece una serie de servicios adicionales, como retiros en la puerta, compras en tienda, servicios en el lugar, entrega a domicilio, entrega el mismo día, entrada accesible para personas en silla de ruedas, estacionamiento accesible para personas en silla de ruedas, sanitarios accesibles para personas en silla de ruedas, entre otros. Por otro lado, se recomienda concertar cita previamente para garantizar un servicio más eficiente. Firestone Complete Auto Care acepta tarjetas de crédito y débito como método de pago.

Respecto a las opiniones de los clientes, esta empresa tiene 200 valoraciones según Google My Business, con una media de opinión de 3.8/5. Esto demuestra que la calidad de sus servicios es altamente valorada entre la comunidad.

Finalmente, se recomienda visitar la página web de Firestone Complete Auto Care de Jackson para obtener más información sobre los servicios ofrecidos, horarios de atención, y cómo concertar una cita. No dude en contactar con ellos para asegurarse de que su vehículo esté siempre en las mejores condiciones.

👍 Opiniones de Firestone Complete Auto Care

Beatriz R.

1/5

Took my dually truck in for service for an alignment and they caused about $9,000 worth of damage. They sent us to Tripps to get an estimate for damage and then claimed they didn’t do any damage at all. Kim the manager there is very rude and after back and forth of trying to reach an agreement to fix damage she only agreed to submit claim to fix only a few scratches on my truck when the worst damage is on the bottom caused by some type of lift. If I can give 0 star rating for this place I would. Do not go here for any kind of service. They are untrustworthy and rude!

Bernie N.

5/5

I see some people give negative reviews for this Firestone shop. Some people have unrealistic expectations. Mgr. Kim and Service Advisor Layla are very helpful and do their best for taking care of the vehicles that come to this downtown service center. They are excellent at accommodating short notice needs and getting you the best options for your budget.

Kennedy H.

5/5

I brought my car in this morning for a wheel bearing replacement at a very fair price. I went back at 5pm to pick it up, but the part hadn't arrived yet, so of course, the car had to stay. No biggie! Now, here's the thing; I was going to walk home, it's snowy & icy out, so i bundled up & went to leave. One of the front desk ladies (I can't remember the job title, I'm so sorry!) came outside & said that Kim would happily take me home in her big, safe vehicle if I'd wait 10 minutes. Kim was so sweet & a great conversationalist. I appreciate her a million times over. I didn't think twice about walking, but they didn't want that for me, especially not in the dark, which is insanely kind. Good people show you that they're good & Kim is one of the greatest! I think this will be our new go to spot for auto repairs & such.🩷

Cindy M.

1/5

The worst bad attitude. The owner Kim is condescending and rude. The disdain in her voice if you tell her you're not ready to do a repair that she has recommended is beyond belief. Not only that but she lied to be about the state my tires were in. After one associate told me they were at the end of their life with no tread left And I indicated that they were 23,000 mi from the end of their warranty. Kim jumped in and said oh no no these tires still have 20 to 30% left. So I left the store and my tires were wobbling so I called back spoke to the same associate and she said well no wonder they're wobbling your tires have no tread left according to your last inspection and I said well I'm confused because Kim just got through telling me there were 20 to 30% left, the associate said yeah I'm confused too! So I brought the vehicle back in. But by that point Kim had determined that I hadn't had all my tire rotations done there at that store and proceeded to very very, extremely rudely say 'well you haven't had your tire rotations done every 5,000 miles, so yeah, your tires ARE at the end of their life, but no we're not going to warranty them.". I WILL NEVER EVER RETURN TO THIS STORE. I HAVE BEEN A LOYAL CUSTOMER THERE FOR 10 YEARS BUT I'M DONE. I would rather drive a hundred miles to get to a different Firestone store to have my lifetime breaks and alignments done. I will never deal with that woman again. And I recommend highly that you avoid her as well. Check my other reviews, you'll see that I almost always give extremely high praise to businesses that I review. This one really stands out.

Mo O.

5/5

I've been a customer of Firestone for over 30 years. My car has always been serviced correctly every time. When I need a repair, Firestone is the only place that comes to mind for the repair. The staff are amazing!! Alwayssss friendly and professional. Your warranties are phenomenal! But I've never had to bring it back for any repair that has been done. Thank you for all the years of top notch service!! 👏🏽

R P.

1/5

Terrible service, I brought my car in for an Inspection and tire rotation on a Thursday at 8am for an appointment I set up a week before. I hadn’t heard anything on the status by 3pm so called and was told they were busy and they would call me back in 10 mins. Did not receive a call and called them back after an hour. Told the service was done and I could come pick up my vehicle. When I came to pick up my car, they told me I had to get about $1200 worth of service done on my vehicle for issues with my power steering. I agreed to have them work on it, paid a deposit and set up an appointment Two days later on Saturday. I was told it would take probably 5 to 6 service hours to do on Saturday and I would get the car back by end of day 6pm. Brought my vehicle back Saturday At 8 AM. Saturday I hadn’t heard anything
on how it was doing or status so I called around 3:30 PM (7.5 hrs) and was told by one of the service people that it was close to being finished and they would call when finished, Got a ride over to the garage, expecting it to be done soon and the car wasn’t moved from where I parked in the morning. I was told that they had not received the parts yet to fix it. I asked why would you tell me that the car was almost done if this was the case and why were the parts not ordered two days ago when I set up the appointment? How was it going to be done if service hours were 5 - 6? Just not good service or communication with customers in my experience

Connie G.

5/5

Laela and the mechanic were great. They fixed my tire even got my front end alignment done the same day as well as checking the little things. I appreciated all they did very much

Steve V.

5/5

My husband and I just purchased a set of 4 new tires for our car from this location. We are repeat customers because the service is unmatched! The manager (Kim?) really goes out of her way to make sure that everyone is being helped and keeps things rolling smoothly. I would give 10 stars if it was possible.