Germain BIG Lot - Naples, Florida

Robert M.

First off the salesman Fidel at the Germain Used Cars Big Lot was fabulous! I would recommend Fidel to anyone who wants to look at any car there. He really worked hard and found out all necessary pertinent facts. Im really sorry this sale didnt work out for him. The real problem came when we talked with the sales manager, Chris Morano. Chris Morano seems to think that it is part of his job to denigrate and belittle good hard working people. Chris Morano continued to make slight of hand comments because a married couple wants to make a decision together. For one Chris Morano has no right to sit and call my wife "Momma" while we are trying to buy a car from them. What person calls a stranger's wife, "Momma"? If I called a stranger's wife "Momma", I would fully expect my face to be rearranged. I dont even want to know what is going through his head when he is addressing females in this fashion. I dont think Chris Morano's improper psychological tactics work very well and are borderline harassment, if not rude and filthy. Again I just want to note that Fidel is a great car salesman, its just that the Chris Morano(the sales manager) who is at the top of the pyramid is enough to dissuade a person from giving Germain any money. Good luck Fidel! Unfortunately Chris Morano is a hindrance to all the hard work the salesmen(Fidel) there at Germain are attempting to accomplish. Germain, who conducts business like this? Oh yeah your sales manager. Stress test failed.

En primer lugar, el vendedor Fidel en Germain Used Cars Big Lot fue fabuloso. Recomendaría a Fidel a cualquiera que quiera ver cualquier automóvil allí. Realmente trabajó duro y descubrió todos los hechos pertinentes necesarios. Lo siento mucho, esta venta no funcionó para él. El verdadero problema vino cuando hablamos con el gerente de ventas, Chris Morano. Chris Morano parece pensar que es parte de su trabajo denigrar y menospreciar a las personas que trabajan duro. Chris Morano continuó haciendo comentarios leves porque una pareja casada quiere tomar una decisión juntos. Por un lado, Chris Morano no tiene derecho a sentarse y llamar a mi esposa "Momma" mientras intentamos comprarles un auto. ¿Qué persona llama a la esposa de un extraño, "Mamá"? Si llamara a la esposa de un extraño "Momma", esperaría que mi cara se reorganizara. Ni siquiera quiero saber qué pasa por su cabeza cuando se dirige a las mujeres de esta manera. No creo que las tácticas psicológicas impropias de Chris Morano funcionen muy bien y sean un acoso al límite, si no es grosero y sucio. Una vez más, solo quiero señalar que Fidel es un gran vendedor de autos, es solo que Chris Morano (el gerente de ventas) que está en la cima de la pirámide es suficiente para disuadir a una persona de que no le dé dinero a Germain. Buena suerte Fidel! Desafortunadamente, Chris Morano es un obstáculo para el arduo trabajo que los vendedores (Fidel) de Germain intentan cumplir. Germain, ¿quién hace negocios así? Oh sí, tu gerente de ventas.

hector R. N.

Excelente lugar para comprar tu primer vehículo. Atención personalizada

Mireya B.

Trato excelente,buenos autos,muy profesionales,me encantó

Leo O.

Buena atención me gusta tratar con personas haci buen trabajo

Craig

I bought a great car from these really nice people, no pressure, they took care of me and gave me a great trade amount on my car. I would surely recommend checking them out if you're looking for a new or used Toyota! Nice, pleasant experience.
Alyon was a really nice salesman to work with, true caring guy, who loves his work.

Nathan W.

This is our second time purchasing from Germain BIG Lot. Our salesman Ricardo S. was professional and helpful along the entire car buying process. We got a solid deal and Ricardo made sure we were taken care of and explained all expenses and fees upfront. Overall a pleasant experience.

Shammah T.

I went to many dealerships prior to my visit here and had no expectation of walking out with a car same day. But with an Amazing salesman like Kris R.! Not only was I able to walk out with a car same day but 2019 Camry at the best price money can buy! It’s doesn’t get any better than that! Kris is definitely not your average typical salesperson! He was very friendly, great personality to be around and definitely does show that he cares for his customers. You tell him what you are looking for and he will literally find you just that! HIGHLY RECOMMEND Kris R. and would love to have Kris as my salesperson in the near future! Thank you Kris!

Sharon L. W.

5 stars for Kris R. I feel like I’ve had enough bad experiences at car dealership to confidently say that this place and specifically Kris exceeded my expectations. Car buying isn’t always easy and there are a lot of variables involved but it’s great to feel listened to, taken seriously, and empowered. Many thanks to Kris for putting up with some of my stubbornness but happy it all worked out with my new to be barely used car!