Kia of Jackson - Jackson, Michigan

DJ P. 7.

Muy bueno

Linda F.

They were very cutious and helpful in helping me find the vehicle I wanted. I was very satisfied with my experience there. Thank you Jerry and Vera for taking the stress out of buying a new vehicle. First time suv owner. I love it. I will come back for my next car and recommend you to my friends. Very happy with the whole rxperience.

CatMom6

Where to START These people are inept, rude, and they will EXTORT you... but that's ONLY IF you can get past their voicemail system and ACTUALLY get an appointment to get your car seen- I've been playing phone tag with their voicemail system for about a month, with only ONE return call from them!
Last year at this time, I had my Kia's AC compressor replaced here at Kia of Jackson service center to the tune of over $1100. This spring, not even a year after the replacement, my AC was only performing at about 50%... so I took it back to them. 2.5 hours later, I was told there was a leak in the lines, and it would cost ANOTHER $1100 to replace them. I was literally in tears... I don't have that. Wanna guess how much a set of AC lines retails for? About $87- RETAIL. Even if they charged me $90 for the parts and $300 for labor, the cost wouldn't be ANYWHERE NEAR $1100. The manager just shrugged at that. Same manager asked if I had an hour, he'd fix my car and "then we'll be DONE" (aka, I wasn't welcome to come back). He then WENT BACK ON HIS WORD and refused to do the work in the end. So I demanded that they put my car back to the way it was- 50% AC performance being better than nothing. NOW my AC works great at 100%! It's a MIRACLE! It has now been over a MONTH and my AC is working perfectly without having to spend $1100... so WHY were they going to charge me that
RUN, don't walk, FAR AWAY FROM KIA OF JACKSON. Take your Kia to Toledo Kia, where I bought mine... they'll take better care of you and your car. I really don't think my AC would still be working so great if there was a leak in the lines like they said. I'm a woman and I admit that I know close to nothing about car repair- but THAT'S PRECISELY WHY I need to trust my mechanics, not have them financially screw me over something that's NOT BROKEN!

Benjamin T.

I have to give a shoutout to my sales rep, Joseph Genco, and the guy who recommended him, Jerry Marshall. Joseph was awesome—super friendly, knew his stuff, and made the whole process really easy. He took the time to walk me through everything and made sure I was getting exactly what I wanted.

Big thanks to Jerry for pointing me in Joseph’s direction. It was a great recommendation, and I’m really happy with how everything turned out. If you’re in the market for a Kia, definitely go see Joe!

MK S.

Wonderful experience working with Jerry. He was professional and took us through the process of buying our new car with little stress involved. We didn't really know if we would be buying a new car yet, but Jerry was easy to talk to and consequently easy to buy from. 😃 We bought a Kia.

James H.

We needed service for a recall parts replacement for our K900 and an oil change. We were notified when the parts came in, set up a service date, and the communications were excellent. The car had been cleaned inside and outside before we picked it up, and the recall and service items were completed. We couldn't be more pleased. Thank you to the KIA service team for a job well done. We'll be back.

Lace M.

I made an apt for an oil change online, that next morning I received a voicemail stating that they are not open at that time frame so they didn’t know why it was a time slot online for that. Later that evening around the time that I initially created the apt I got a text asking if I was still going to make my apt ? I had to further explain to them that someone had called earlier that morning stating the above. That day I had went back online to reschedule my oil change apt for the following day and now take off of work.
Not happy.
Then the price I always pay for an oil change somehow raised from the time I signed in the garage to the check out from 80 something to 90 something. that never happens. And they did my normal oil change nothing further. when I got in my vehicle they didn’t even vaccine it as they always do. I had a passenger day that had print on it and the seat all the way back looked worse inside then when I brought it. Not impressed at all waits my last oil change apt. I would like to be reimburse for the overage charges I got charge for my oil change, also they need to make sure they stay consistent in their job. If you’re going to vacuum every time then do so. At this point I don’t know that they even did their full job for the oil change.

Megan P.

If I could give a zero star I would. Had my car for over a month then when given back due to it still not fixed after a month of having it they said it would be another week before getting to it. This is unacceptable when you didn't fix it the first time you had it for over a month. Had the vehicle for over two months. Not sure what they expect people to do when keeping vehicles for two months. Their customer service when you are there and call is terrible and that's if they answer. I would definitely try a different Kia branch or take your car basically anywhere else