LaFontaine Mazda Kalamazoo - Kalamazoo, Michigan

Bobbie

Alex is a diamond in the rough! I bought my first “Mazda” C-50 Hybrid and I love it! All the associates there are warm and friendly! I even asked the 3 people in the waiting room for their oil changes about the service department? They all said, “they’re good!” I’m soooo happy!

Tim S.

Made the sales experience the best I’ve ever had. Once I decided to purchase they didn’t make it a paperwork drill for me and the price we agreed on was the price they sold it to me for. No hidden costs or fees as a surprise. I will definitely by from them again! This car is just what we wanted. Thank you to Tylan and the Mazda team!

Kristin R.

First time visiting this dealership for service. Easily set up my appointment online. Pulled in to a clean, well-lit service reception area, and was greeted/acknowledged upon exiting my car. Walked up to a friendly advisor who checked me in quickly even though I was a bit early for my appointment. I did not stay but the waiting area was furnished comfortably and appeared clean. A nice selection of complimentary snacks and drinks were available in that area as well. I was sent a couple update videos via text and then one more when ready for pick up. Great experience ⭐⭐⭐⭐⭐

Alyssa W.

I’m thrilled with my Mazda CX-5! The team at LaFontaine made the entire experience smooth and enjoyable. They were incredibly supportive, guiding me through every step of the decision-making process and even arranging test drives for both new and used options. Alex, our main contact, was especially fantastic—knowledgeable, patient, and attentive to all our questions. I couldn’t be happier with my purchase, and I highly recommend LaFontaine for anyone looking for a seamless car-buying experience!

JFE

I recently had the pleasure of bringing my car to LaFontaine Mazda Kalamazoo for service, and I couldn't be more satisfied with the experience. From the moment I walked in, I was greeted with a warm welcome and exceptional customer service from Ursula. Ursula and the staff were knowledgeable, professional, and genuinely cared about addressing my concerns.

What truly stood out was the attention to detail and the commitment to customer satisfaction by Ursula and staff. The dealership's comfortable waiting area and complimentary amenities made the experience even more enjoyable. I highly recommend LaFontaine Mazda Kalamazoo to anyone in need of reliable and excellent car service. They have earned my trust and future business.

Felicie J.

I was brought in quickly and without hassle. The receptionist, Ursula, is the best at connecting and making you feel at ease.
I went in to have my tire repaired.
I really liked that the mechanic sent me a video showing the problem (a nail was stuck in the tread) and gave me a quick description of it.
I have never seen any dealership do that.
I hope other dealerships take note, and do like Mazda does because it increases the trust between the client and the dealership.
This is my first Mazda car, and I'm glad Im able to create a bond with a business like Mazda that does care about the customer.

Clinton N.

Great first experience. White Glove Service in a world with very little care for customers any longer. Drive right in, greeted with a smile, the customer lobby was very clean and comfortable. I was able to hook into the WiFi and get some work done while I waited. They sent me a video of all of my fluids and kept me updated on their progress. Payment and checkout was a breeze. This is where my CX-50 will be coming from now on.

Diane B.

I had an engine emergency and went unannounced to them asking for help. I was afraid to turn my car off. They told me that the crew had just gone to lunch, but they would take care of looking at as soon as they returned. They offered me a free rental car to use while they worked on mine. I was so relieved because I had an appointment in an hour and had to be home. They had my car done first thing the next day. It was the 12 volt battery that caused my plug hybrid electrical system to go off. They charged my battery and didn’t charge me a cent! They took very good care of me.