Logix - Pasadena Branch - Pasadena, California

Herminia V.

Excelente servicio

Alexander M. M.

This location is great. I was greeted when I came in and the teller had great nails. Usually good tellers have good nails. I learned that they were not acrylic and in fact she’s has been building her nails incredible, I was also informed about a referral program . Super helpful I think her name was Shannon

Tawana

I wish I could give zero stars. Logics is the worst credit union. They have predatory loans With ridiculously high interest rates.The matter how good your credit is. Do not use them

Rogelio B.

I highly recommend Tony for his exceptional assistance with our financial needs. He successfully helped us lower our APR from 11.2% to 6.4% and guided us through the refinancing process. Additionally, Tony opened a new credit account for us and, being fluent in Spanish, he made sure my mother fully understood the differences between a credit union and a commercial bank. His expertise and clear communication made a significant positive impact on our financial situation. Thank you, Tony!

Joy D.

Had a cone in their handicapped space and when my mother asked to move it she was met with “this is private property.” I was going to go in with her to make the switch from chase but after that treatment I told her to leave. A reminder that you share a parking lot with other businesses, that said it is illegal to block off any ADA accessible spaces

California Vehicle Code Clearly states

(a) It is unlawful for any person to park or leave standing any vehicle in a stall or space designated for disabled persons and disabled veterans pursuant to Section 22511.7 or 22511.8of this code or Section 14679 of the Government Code, unless the vehicle displays either a special identification license plate issued pursuant to Section 5007 or a distinguishing placard issued pursuant to Section 22511.55 or 22511.59.

Jaime R.

I have gone to the Pasadena branch to withdrawal from my savings account in the past and had no problem with the withdrawal on my own until yesterday. They claimed I could not touch my own money that I make and put in my own savings. They said I needed my parent but it was not the first time I had made a withdrawal since I turned 18. First time no problem. The second time I get a rude teller named Mari or something who denies me my money. Not for one second, is she polite so I asked for a manager. The manager comes and he was even worst than the teller. He came and told me I cannot make withdrawal from my savings account that has MY MONEY. He denied my withdrawal and said whoever let you withdraw the first time was wrong to do so. I said okay I plan on not banking with you guys after this. He said “that I should close my account” at logix and put a note on the account telling tellers and other operators that I am not allowed to withdraw my own money at 18 .

Carrie M.

I walked into the Pasadena branch on a Monday afternoon to deposit my paycheck.
Normally, I deposit at the ATM.
My husband had my ATM card so I walked in.
I was told by Rosie that I have a 2 day hold on my check. I asked why?
She could not give a clear answer. She was training someone and was not polite at all.
I explained I have never had this happen before.
She could not give me a clear explanation and said if I wanted to call the 800 number to step aside.
I called...
I was told to go to the firefighter credit union and cash the check there.
Why? I have a logix account why should I navigate as if I don't have an account?
I called again...
This time a lady answered who had worked in the branch for 14 years before her phone customer service position.
She said she did 13 security clearances and could not find one thing to permit the hold.
She released the hold immediately.
She apologized profusely.
The words of the last woman who helped me..."life is already hard, you did not deserve this."
Rosie is misinformed and when given authority has mis used it completely.
I visited again today 12/19/2022
It is the worst bank to visit. They could care less about your time. I truly dread going there.

Robert B.

1000 times better than a bank. Free parking, coffee, NEVER a long line, friendly. Plus credit unions put money back into our community.