MIDFLORIDA Credit Union - Lakeland - Mall Branch - Lakeland, Florida

Margaret S.

I have been with Midfla approximately 45 years. This was when it was only a credit union an only local. I had problems over the years but they were solved quickly from frauldly activies to over drafts. Never had no problems with overdrafts being refunded. Each person Over the years have been respectful over the phone or in person. I highly recommend Midfla my accounts will be there for as long as they do not change the service. Only change I ever noticed was whe it grew so large and expanded the service was not as personal as when it was small credit union otherwise that's been the change I didn't not like but like any other financial institution they have to make money.

Gem5 N.

The ONLY reason I am giving a 3* and not a 1* is that Alexis J. made me laugh. This CR has no idea what customer-centered services look like! If I didn't need them at the moment, I wouldn't give them the time of day, let alone my business. A 15-day wait from the date of a deposit, whether by cash or check, before you can take a secured loan out is STUPID. I'm so glad other institutions aren't this dumb!

Devin L.

Extremely disheartening. Insensitive and a blatant disregard for the people they work For. Annette, Jody Felix, just two that Really stood out as disrespectful and ill-willed. Annette works at one of the desks for “support” but as my mom and I sat in her “office”, with tears in my eyes pleading for help, she smiled in my face with eyes of pleasure like she was getting off on my suffering. Jody Felix we spoke with on the phone and from the beginning of the call did NOT have the attention nor care in her heart to even listen to what we were saying. We still have a deeply serious matter that needs resvoled and have not had a single employee of this entire corporation even try to fix it. They know they have messed up and I will close my account, so they will not give me what they owe, or simply do the right thing. In the end everyone gets what they deserve. I just hope more people realize what type of Business this place is. The employees are there for a check and look at people like they are cattle or just a nuisance. There really is NO customer service and the way people are treated is just appalling. I do NOT see this problem being fixed as it is obviously an deeply rooted issue in the company’s culture. No accountability, no responsibility, and no care for human life. Just a business trying to make money. Money off of other people’s money……

Hunter G.

Kenton is arguably the nicest person I have ever met. He helped us open an account and I don’t think I’ll ever go to another credit union ever. He made the experience so easy and explained everything in vast and precise detail. Could not have had a better experience. Thank you Kenton Clark!!

Becca N.

This branch has provided my elderly Mom with poor service multiple times. The tellers have been amazing but the support staff who sits at the desks have been abrasive, short fused and added many disruptions to her accounts. If you have an elderly parent in Florida, please have them look elsewhere as this bank is not a match for those who have reached retirement. Let's protect our seniors.

asia A.

You guys think you're slick and suck as a credit union. You took away the pending feature and now I don't know what's pending. Me and a few people have noticed. This is how you sneak those overdraft fees you crooks. I will be doing business with a bank that's for the people.

Katherine E.

UPDATE from Previous Review.... I was contacted by someone higher up and they resolved my issue and I have had no problems since. They go above and beyond to help me with all my banking needs and for that I am much happier and I am appreciative that they addressed my concerns.

*NOTE* EMAILING TO WE CARE DID ZERO. I sent them this back in February and still no response.

Customer service
You don’t realize what you have until you experience it 1st hand

Until you are able to experience ones job inside and out are you able to understand all fields at play. Let me invite you in to my most recent banking experience. I have went from a 16 year consistent banking family to a whole new banking experience. My current bank is closing. Therefore I need to move my banking needs to a new bank. I was hesitant and quite scared but for the majority I have encountered a pleasurable banking experience thus far. Thus far meaning it came to a halt today. I experienced a teller advisor whatever u shall name her quite an obstacle in my encounters. I was trying to achieve several dilemmas in my path that needed attending to. Change of ach payments, ssi accounts, accessibility to online accts amongst other things. I felt like my entire visit was handled as if it was a bother. I didn’t have the proper representative/payee info documented, I felt as if I was segregated because my autistic son who was quarantined wasn’t of vaule, quite frankly the way the advisor threw away her business card in front of me made me feel like I had the blue, black, and every other plague imaginable. I also felt like she assumed all possibilities before actually hearing my story (yes I talk fast) but she assumed before asking my situation that I explained to her. I have no business opening fraudulent accounts which I get if I was the “owner” of Midflorida but I think scaring away the clients before they even get a chance should be frowned upon. I have been hesitant on moving our accounts due to inaccuracies on accounts prior and it just goes to show that within less than one week of moving our accounts one of the tellers cashed a $1500 check into a random person’s account This is the 3rd time this has occurred, and it was brushed off like no big deal... Will this letter get me banned? Maybe. Is that what I would like to see as the outcome absolutely not. Just please make everyones experiences with advisors to be a pleasurable one. I tried so hard to kill my advisor with kindness. It did zero good. I don’t know if she had it out for me what ever reason. I wasn’t wearing a mask, I was talking too fast, I was idk, but at the end of the day, I was charged with A $5 “lower” than limit fee. And her response was I’ve been granted too many fees. I only opened the accounts on January 26th in which I encountered the 1st fees? How is it that I’ve been granted too many waived fees? I feel like I rubbed her the wrong way and she wasn’t helping me regardless.

In the 16 years of my banking with my previous bank NEVER once did they make me feel like this in less than one hour 🥲.

David

I'm extremely impressed with the service provided here. I am a long time customer of Bank of America but recently have not been impressed with customer service or limited access at the local branches. My wife and I needed to have some paperwork notarized and after visiting two closed BOA branches we decided to visit this Mid Fl branch. We were welcomed immediately and a service representative (Monica Curry) helped us notarize our documents. Monica was extremely patient and professional. Most banking institutions will charge a fee to notarize but because we had an old account with them, they did not. Because of this experience, I'm considering transferring all my accounts from BOA to Mid Florida. Thank you Monica for making this such an efficient and good experience.