Minnesota Valley Federal Credit Union - Mankato, Minnesota

Brennan M.

Been banking with them my whole life and have had nothing but great service. Super friendly and helpful. The website and mobile app could be improved but the people are honest and top quality.

MV F.

We had a fraudulent transaction of $100. They said you have to call a toll free number to their fraud dept. We filled out a form and never heard back from the fraud dept or the credit union!!!! We wanted to close our account and have to wait 2 weeks due to a debit of under $10 that has already cleared! We have 2 car loans paid in full. What to you have to do to get good service?

Ben H.

I have had at least 3 different car loans through these guys great bank to work with, good rates, fast service, will finance older and higher mile cars than a lot of banks in the area will. Never had a bad experience with any of the loan staff or front counter people. I recommend this place to everyone.

Megan C.

I recently had a highly disappointing experience with Minnesota Federal Credit Union (MVFCU) that I feel compelled to share. On May 23rd, I had an automatic payment of $148 for my Citi credit card that couldn't go through due to insufficient funds. I immediately deposited $180 into my account that night, thinking it would cover the payment as the news letter sent out recently said there would be a grace period. However, MVFCU charged me a $19 insufficient funds fee, and my Citi card incurred a $30 return check fee.

I then made a manual payment to Citi that went through successfully on May 28th, but was unaware the automatic payment was still pending. On May 25th, with $25 in my account because I paid the bill, the automatic payment tried to process again, resulting in another $19 fee from MVFCU and another $30 fee from Citi. Finally, on June 1st, the duplicate automatic payment of $150 went through taking my balance below what I need to pay my $52 dental insurance bill. I am fortunate it has not gone through yet or I would have to pay yet another $19 fee.

I contacted Citi, which is returning the duplicate payment in 3 days. MVFCU refused to waive any additional fees, despite my efforts to explain the situation because I had a similar situation earlier this year. As a result, I've been charged $38 in fees by MVFCU and $60 by Citi, totaling $98 for this incident alone.

While the customer service representative I spoke with was polite and understanding, the manager's unwillingness to consider leniency has been incredibly disappointing. This experience has caused significant financial stress and frustration. I hope MVFCU reviews its policies to better support members in similar situations in the future. I am struggling and the lack of grace makes it so much harder.

Teasia S.

Minnesota Valley is the worst bank to work with. I have been a customer with Minnesota valley for 7+ years and have always received awful service. I have had multiple times where I have deposited a large amount of cash and they claim to have a different number than what I had given them so I had to resort to counting the money on camera and then handing it to them just so there was proof on my end because the managers refused to look over camera footage. There was a teller who tried arguing with me saying that I was $200 short of what I really gave her and she refused to recount her till because it was “too much work”… she recounted it and she found out that she counted wrong and there was indeed $200 more dollars than before and her excuse was, that “it was a Monday”. I honestly don’t know why I still bank with them when even after the ways they have treated me but this last time tops the cake and I will no longer be banking with someone who does not value their customers . The bank teller Jen and Morgan and honestly all of their staff for the downtown location needs better training because they do not know what they’re doing.

Tamara F.

I have banked with mvcu for well over 10 years maybe 15 now, They do NOT manage your escrow and if you call to ask them why you have a 700$+ deficit they act like You are being unreasonable to ask. This affects people on a fixed budget, the only solutions I were told was the bank didn't Have to manage my escrow, and gave me a hardship paperwork to fill out, when IF they were managing my escrow, it wouldn't have been needed. Rediculous and I went up the chain to three people. Wish rates were low still, I'd switch

Martin M.

Glad to do my banking here, face-to-face & in person, inasmuch as that may even be possible in today's day & age.

Chance C.

I was thankful to receive my car loan through this credit union. The customer service is terrible, whether you are chatting online, talking on the phone or in person. I haven't ever had a positive experience that wasn't through the app. Everyone has been short or disinterested in the process. I have tried to pay-off my loan and I have had to jump through hoop after hoop. I am very disappointed with how people are treated.