MSU Federal Credit Union - Okemos, Michigan

Athena D.

Update: if you enjoy waiting then this is the place for you. It’s never less than a 20 minute wait. You will wait until the cows come home, leave again, go to a rave then meander on home again before anyone will help you.
I really want to like MSUFCU. They used to be great but sadly no longer are. They seem to be more interested in having a fancy building than providing any kind of customer service. You get to walk in and play on the da$n kiosk and tell them why you’re there and hopefully find the correct one otherwise get chastised for clicking the wrong thing if you do actually ever get waited on. Why can’t I get in line and simply get help? You can expect a minimum 30 minute wait on any given day. Today I went in and there were people who had been there 55 minutes without any help. There are only 4 chairs to sit in if you have time to wait. I do not have that kind of time. Went to the location on Jolly road. That would be a 30 minute wait. Unacceptable. Tried to call but you cannot get a forking human. Instead you get the most annoying bot that babbled incessantly and does NOT help one bit. I would rather listen to my mother in law incessantly ramble on…. There is no customer service anymore here and they seem to have no desire to change that. We were going to open a trust account here but since we can’t get help with the basics I have zero faith that would change. Where is the CEO or any manager that will help? Presently I implore everyone to go somewhere else. You have been warned.

Sandra B.

Absolute TRASH!!! There are approximately 20 banks within 1 mile of the City of McHenry - I would bet that ANY OF THEM ARE 1000% BETTER THAN THIS OPTION (Maury Povich math)!
One would think with SO MANY OTHER OPTIONS, they wouldn't have completely HORRIBLE people working for them - but they do! They are rude beyond belief!

Seriously - GO ANYWHERE BUT HERE!

I've had an account at McHenry Savings Bank for more than 30 years, and have never had the problems I've been subjected to since this trash company (MSUFCU) took over -

RUN RUN RUN AWAY - TO ANY OTHER BANK FOR YOUR OWN GOOD!

X. R.

MSUFCU has been fully remodeled Spring of 2023 with no counter and no physical line. Very clean and feel spacious.

One Can make an online appointment or sign in as walk in. Waiting area has several sofa. Usually the wait time is not long.

Each banker has a office and desk. The office is quite open with glasses in between.

There are always ATM and drive through lines. Parking is easy.

Celia D.

Kassandra is a life savor. I’m young and needed help and she did just that. Gave me tips and tricks that I haven’t got in the adulting world. Every question and concern was answered in a very easy to understand way. Thank you.

Stephanie M.

The renovations are incredible! I love that you just come in, sign in, and then you sit down with someone. It's a much more personal experience now than it used to be standing at a counter. They also are very efficient for whatever you are there for. Incredible experience!

Hailey F.

I recently had the pleasure of interacting with MSUFCU's customer service. The staff, particularly a standout member named Gayland, went above and beyond to assist me.

Gayland's professionalism and dedication were evident throughout our interaction. He patiently addressed all my inquiries with a friendly demeanor and a wealth of knowledge. It's clear that Gayland is not only well-trained but genuinely cares about providing excellent service to customers.

Kathy B.

Wish there was a closer location. I live in Flint Township. Please think about opening a branch. Grand Blanc, Swartz Creek, and Flushing are other towns around us.

Keytin W.

i completely and utterly regret every single bit of choosing to use msufcu. the workers here are simply rude and judgmental, especially the women. msu will not help you do anything unless they can screw you over in the end and make money off of you.