PAHO/WHO Federal Credit Union - Washington, District of Columbia

Teresa B.

Worst Banking experience everrrrrrrr. Took almost an entire Year to get a message reply. Yes, almost one year after multiple messages for a reply. Then advised that in order to obtain old bank statements from previous years 2015-2017 of a merging Credit Union it would cost me $25 an hour. I called to make request in Dec 2021 and was advised to send via online message. The request was made the same day, and no response for months. A second request was made and I finally got a reply in September 2022. Still not certain how much it will cost as $25 a hour could mean several hours for a bank statement. I need this information for tax purposes. I am totally blown away by this experience.

Victor J.

I would give it ZERO stars if I could. I called to request a debit card replacement and spoke with Lucas. He informed me that all I needed to do was send an email with my address, which I did. Five days later, I wonder what the status of my card is, I call again, and the person I spoke with says that he has no idea where my application for a card replacement was but that he would send me a new card. I call again and speak with Oscar - he says that he has no history of me ever requesting a debit card and that for me to do it, I need to WRITE A LETTER, SIGN IT, SCAN IT, and EMAIL THAT LETTER to them. What financial institution does that in 2021? It's very inconvenient for a person who is busy. I am very disappointed in their services, and I would give them a zero if I could. They could have told me what I needed to do along the way but didn't. Now I have to do all of that when I could have just done it in my first call with Lucas, had he told me the information the way it's supposed to be. Message to management: Train your employees to have a cohesive message and please modernize, it's 2021, no one should be writing letters, signing them, scanning them and emailing documents to simply request a debit card replacement.

Shanekka J.

Bank has poor quality. Offers there customers NO overdraft protection, account doesn’t seem secure, I’ve been hacked TWICE in less than 4 months. Bank hours are horrible. They have locked my account while I travelled without my consent. I’m actually closing my account!

Marcia

My account was transferred from from another credit union upon short notice. The whole process has been a nightmare. I never received a notification on how to setup my new account under your system. I was told I needed a letter from my old credit union. Well, the transition is completed, how will I get a letter from the old financial institution? I called several times, always on hold, left messages, no one has called back or emailed me. The one time I did get an agent, he was rather short.
In the meantime, the only way I can check my balance is to go to the ATM? Or call, which no one barely answers.

Update as of 7/15/2021

The branch manager called me personally and walked me through the process, apologizingfor the merger mistakes. I'am updating this rating to 3 stars insread of 2 stars because of his professionalism.
Thank you!

Michelle V.

They are never there for their customers literally. It is always closed and they don't alert customers of important things like low balance, because they prefer to charge you with fees. I closed my accounts with them and deposited their check 10 days ago and it has not cleared until this moment.

Loraine R.

PAHO Federal Credit Union is like a family to me. When my daughter was at Johns Hopkins - this stood out and we will never forget this. I remember calling very early one morning to request a small loan for my daughter who was at Johns Hopkins University at the time.and spoke to someone to request a small loan for my daughter (and it was not like now- we had to use fax) Well I did the necessary and before the day was ended the funds were sent to my daughter.'s account. My children only know the PAHO/WHO Federal Credit Union. Of course one is now an Orthopaedic Surgeon in the UK and my Daughter is in Rehabilitative Medicine at Patton Hospital in California. At the moment, any time I have to travel I can always call and ask a question whereever part of the globe, I am. THIS IS VERY IMPORTANT. I also must say this, when I was about to retire, I was able to call them for advice regarding how to manage my funds and it is the best piece of advice I have ever had. Still have some savings invested. So ladies and gentlemen stand by them.

Pierre B.

Paho FCU is the best of the best. Very nice staff and quick service. A special thanks to Gisella for everything she has done for me and my famil!

Rebecca D. L. R.

I am very happy with the services I have received from the staff even in complicated transactions!
Greetings