Pennymac - Tampa, Florida

Rodolfo C. A.

La verdad es que me aumentaron el pago de la casa supuestamente y que por qué pagaron el seguro de la casa dos veces algo que es interno de ellos u llevo como 6 meses pagando un monto más alto y ellos no me dan respuesta ni me muestran los supuestos pagos que hicieron y me dicen que ellos ya le enviaron las pruebas al seguro y cuando llamo al seguro me dicen que pennymac no a hablado con ellos no sé qué hacer

Marlen B.

He tenido una mala experiencia y aún no le dan solución a mi inquietud, desde el
Mes de marzo tienen la actualización de la nueva póliza del seguro y por razones que ni ellos saben ni me convencen ni me explican, no la aplicaron para este mes de julio y me cobraron mucho más de los normal en la mensualidad y llevo días hablando con varios agentes y ninguna sabe explicar nada …me siento muy mal con esto y deberían ser más responsables o dejar de administrar los préstamos nuestros

William R.

Mal servicio cuando llamas no son especificos para la contestadora te pasan para todos lados menos lo q necesitas el departamento de seguro no contesta

Jewell C.

I had a good experience with them with my first mortgage. I ended up with them after purchasing my home; as a common practice the first mortgage company sold the mortgage to PennyMac. My interest rate was extremely low 4 years ago, and I have always made my payments on time and everything was great. Because of that I trusted them so I went to them for an equity line, however, with the experience I have now having an equity line with them I would never trust them ever again. I do not recommend getting an equity line from pennymac. Also beware if you run into any problems and you need to do a temporary forbearance they are very deceptive and they will use it to their advantage, and take advantage of you. I did a forbearance after Hurricane Milton and at the end of that forbearance I paid off the entire amount that I had put on hold. They would not tell me the entire time what was expected of me at the end of it and then they offered me a situation that was not reasonable and would have made things more difficult for me in the long run. I was promised there would be no negative reporting to the credit bureau and there would be no fees charged. That's what forbearance's are for.. right? But they lied. Even though I paid it off at the end and I've always shown a good record with faithful payments on my end and my credit score was very high, they turned it into the credit bureau. They have now dinged my credit bureau score and I have a mess trying to get it straightened out. They are very difficult to deal with in their Equity side of their company and they are very difficult to get a hold of and it's a nightmare of endless phone calls and hours and hours trying to communicate with them. Please beware if you're looking for an equity loan.

Ashley T.

Never had an issue with Pennymac until we had to use the hurricane relief. Thought they were helping us by giving us 3 month grace period and adding to the end of our mortgage but no! They wanted it all back up front and then let the creditors know that we were late due. Can’t wait to refinance with another company who actually helps people instead of ruining their credit with their “help”

Jan H.

I was a current PennyMac customer who always paid my loan on time. I reached out in October to refinance our loan as our interest rate was set to increase on January 1st. It was the worst experience I've had and I was an EXISTING customer. Not only was the communication extremely poor, they continually asked for documents from my homeowners insurance company that were not allowable under Florida Statue. In addition, my cost to close kept increasing and my mortgage payment was set to INCREASE as well. I finally told them in December to withdraw my application and I went with Rocket Mortgage who did an amazing job. Their communication was great, they lowered my payment and we got cash at closing which happened within 3 weeks! I guess they do not value their customers as much as they say they do!

Rodney S.

This is by far the worst experience I've ever had, of 5 different mortgages. These people are the worst.... and you don't even get to choose them.

Complete neglect; they dropped the ball on paying my homeowners insurance TWICE, then penalized me for not having insurance coverage.

They screwed up my escrow. Twice I tried to account for their garbage service. They marked me my money back, then at the end of the year, told me my taxes were going up by $2,500 so my payment was going up by $600 a month. Clearly, they stuck at math as well.

Worst mortgage company ever. Avoid them at all costs.

T J.

The level of incompetence on their customer service line is disgusting. I have been trying to fix my excrow account issues for weeks now due to an issue created by Pennymac, and everytime I speak to someone, the numbers they provide are inconsistent. I spoke to "Lor" who provided a tax credit on my account that I did not have, and then a "John" who continued to apply inccorrect dollar amounts on my loan account. I need to be able to speak to a human in the United States on these issues.