Seattle Credit Union - Seattle, Washington

August B.

Seattle Credit Union's fraud detection is lousy. My regular pharmacy transaction was declined with no notification or verification attempt. Their IT department seems incapable of implementing basic systems. When fraud detection does work, it's too late. Why can’t you text or call the customer immediately to verify transactions? Why flag a normal transaction I’ve done countless times before as fraud? I nearly missed my medicine without another card. Customer service was closed on Indigenous Peoples' Day, which isn’t a bank holiday. They're backward—avoid them if you want competent service.

Zach W.

Beware do not use this credit Union customer service is a complete joke. It’s been over a month since my car‘s been totaled. The bank has a letter of guarantee from my insurance and I purchased gap coverage through them so they know they’re getting paid off yet they will not give me another loan until it’s paid off And I’ve been out of the car for a very long time now I’ve been fired from my job because I can’t get back to Seattle because I’m stuck in Portland because I can return my rental car and after extending my vacation for an additional month I have no more money to get a rental . Then the bank tells me it’s gonna take an additional 2 to 3 weeks for gap to process but probably 3 to 4 weeks because of the holidays so they’re gonna take an additional month to pay off themselves from a service that I bought with them that doesn’t make any sense to me, they refuse to give me another loan and they refuse to transfer me to somebody that makes decisions about my loan so I can talk with them about the situation that’s going on all they do is hang up on me. This is the third time I’ve been hung up on , you got a put me on hold and then it hangs up is absolutely ridiculous and I highly advise you to go to your local loan shark because he will give you more customer service in this place. Well it is disgusting and if I had the money out hired attorney because this does not seem legal for them to do this , I am so fed up with the banking system and insurance after this experience I don’t understand what the point of purchasing something so expensive if you’re still gonna go bankrupt in the end

Jason W.

This is my preferred branch for SCU. They are quick to serve, very knowledgeable, helpful, and friendly. You can get a replacement debit card in minutes, and handle any form of banking transactions and services that SCU offers.

In short, I love this place!!

Dillon J.

If you want apathetic treatment and excuses youre home. Basically a bank downsides but additionally there are no locations

Nikki B.

Probably the worst lending department I have ever dealt with. Unfortunately SCU is not a real credit union, but a for-profit institution that calls itself one. Avoid SCU and go BECU! SCU does not care about its members and does not hold any credit union values. Essentially the same as a large bank conglomerate at this point (which was not the case when I joined over 15 years ago).

C G.

Today, I paid off the remaining balance of my car loan and teller #267 (kind of dumb SCU does not provide the person's name on the receipt like other business establishments) was very kind and helpful. When I expressed my joy, she genuinely shared it too and congratulated me!

Plus, I didn't have to wait very long in line, even though it was close to noon. I was in and out quickly, leaving with the lobby a smile on my face!

Reed L.

Great local credit union. Used to be Seattle metropolitan. Last time I checked they did shared branching with other Washington credit unions.

Nell'z G.

After there were 3 other Seattle Credit Union not open or their SCU Blgg either moved or closed completely down
Then I found SCU @ the 3rd Ave downtown Seattle, which was open, even though it was a ways (distant wise) from my home. UT @ leadt they were operating. Loved it