Sharon Credit Union - Sharon, Massachusetts

Da N.

The Sharon Credit Union in Sharon is great. The associates are very knowledgeable and helpful.
They offer a free checking account and a savings account that only need a $5 balance. The banking app and online banking also work well. There are 3 drive up teller lanes, 1 drive up ATM and 1 ATM inside the vestibule.

As I said, the Sharon branch is great.

What is NOT great, is the customer service from the Sharon Crescent Credit Union Headquarters. I tried to speak with someone and had to repeatedly call (45 min) just to reach a person and not go to voice mail. I asked for my account to be able to use Samsung & Google Pay on my phone (linked to my card). The associate had ABSOLUTELY NO CLUE how to do this. He then told me that he would have to call me back (after I spent 45min calling them). When he called me back, he didn't even remember why he was calling me and had to ask what I wanted. After telling him AGAIN, he still couldn't help me and told me he would have to call me back AGAIN. WHICH HE NEVER DID.
I drove to the drive thru in Sharon and the associate there helped me in less than 2 minutes.
The only reason I'm giving 3 stars instead of 5 stars is because of the Sharon Crescent Credit Union Headquarters Customer Service. They deserve NEGATIVE 5 STARS

Michael L.

Michelle and Peggy in the call center are extremely rude. Very sarcastic with me when I called to handle an emergency. Placed me on hold mid call to "handle this other call real quick" Definitely added to the stress of an already stressful situation. Then tried to hang up when I asked for a supervisors help as she wasn't helping...need to find a friendlier more helpful bank.

Steve D.

I don’t know why I still use this bank. I like to have a debit card as a backup form of payment when traveling. They do not let you use your debit card outside of the US. no matter what. They say PIN only transactions will work - THEY DO NOT. They don’t let you use with Uber unless you trick them and link through PayPal….but you’ll still get fraud notifications from this even if you’ve noticed them of travel plans.

I also use Rockland Trust and they are a much better bank with excellent customer service. It’s been a long time coming, but my plan is to stop using Sharon Credit Union as soon as I get back into the US. I’m sure SCU is fine if you want to continue using them in the the Sharon area and don’t need any decent customer service…

ItsNat

This is regarding customer service HQ - if I could give negative stars, I would. I have a car loan that I paid through Crescent Credit Union before the merge. Ever since the merge, I've been living a nightmare just trying to pay my auto loan. Over the course of the past week I have called customer service numerous times. I can no longer count the # of times I have been hung up on. I left all of my info expecting a call back that never came. I was simply trying to get to my online banking. Finally this morning someone helped me - it took 10 minutes. Only to realize after we hung up that they don't let you pay your loans with an external debit card like Crescent Credit Union did. Nope. That savings account with $5.00 in it is how you are expected to pay your loans now. I now have 2 days until my loan is due, and setting up a bank transfer externally takes 2 - 3 days. Oh, and it's a holiday weekend. Thought EXTREMELY annoying that this is now I have to pay my loan online, if the help I had received this morning had just been available to me a week ago, this wouldn't be an issue. I have never been more frustrated with a bank in my life, I miss my Crescent Credit Union in Brockton. I about have a mind to take a chunk out of my savings and pay off my whole loan so I never have to even utter the name Sharon Credit Union again. Even now I was just calling to see if a branch was open - got the classic call menu. Thought I'd just try and pay over the phone at this point - I've just been sat on hold for 20 minutes, only to be forced to leave a voicemail that, as this previous week would suggest, will go unanswered. The lack of communication and service is deplorable.

Sean M.

Very interesting to see how the average rating has gone from five stars to one since the merger. I had previously had an account with them, enjoyed the experience and decided to go forward with a car loan this summer. It has been, to borrow a word from another reviewer, an absolute nightmare. Hold times exceeding an hour, only to then be put into a voicemail which they do not respond to. Complete lack of explanation in providing to their customers what it is they are expected to do with titles, etc. Staff inside the Sharon branch is great, but again unfortunately this operation has gone down the toilet in terms of the HQ and customer service. Based on my recent experience, I would absolutely ask you to think twice before proceeding with an auto, home or other type of loan which may require any type of customer service.

Mike S.

Sharon Credit union Branch in Sharon MA is fine to deal with, however the customer service is not... I, Like many others have been put on hold for over 45mins.. left messages no response. Been a member for a long time... Not happy with the customer service since they merged together. Will have to look into other options for banking needs soon if this continues to be a problem.

Andrew D.

Such a bad bank if you need literally any help with anything 0 communication. They don't answer calls emails voice-mails or messages on the app. They literally told me I needed to go into a branch to get a payoff sheet for my truck.... literally a piece of paper They can easily fax or email me They are making me drive over an hour to them to get...

Duncan M.

Mansfield Branch
Terrible customer service. SOME tellers have been here too long and are grumpy, set in their ways, have a poor attitude, and are generally unpleasant to deal with. The bank manager does not speak English very well and seems to have no idea how customer service is supposed to work.

Quick story...I opened an account (which was a process) and was told that my debit card would be mailed to me in 7-10 business days. Two weeks later it had still not arrived, which was obviously very inconvenient, so I went to the branch to ask about it.

I was told there was no paper work requesting a card and they would order a new one for me (7-10 business days). I asked for the card to be expedited and was told that would cost me $60. The teller had no compassion (in fact she had an attitude) and told me to wait for the manager, there was nothing she could do.

20 minutes later I'm still sitting there. Return to teller. Still can't help me. 10 minutes later I meet the same manager I set the account up with two weeks ago. She told me that I didn't ask for a card and she could do nothing about the $60 fee. After much deliberation, excuses, and her being clueless that I was a new customer and she should probably waive this fee I withdrew my money on the spot, went down the street and opened an account with Citizens. Citizens offered much better account options and was much more helpful and competent.

I really wanted to bank here and honestly gave them a fair amount of patience but this was just too much. DON'T GO HERE!