State Employees Credit Union of New Mexico - Albuquerque, New Mexico

Candida G.

Nunca contestan el telefono

Denysse R.

I just had one of the worst experiences at this bank. Be careful, the racist cashiers have no manners at all when dealing with customers. What a disappointment. I went to pay a bill and they received my money, and it turns out I'm not in the account, but I am in the bank to receive my money. Manager, please call on me to give your employees classes on empathy and good manners and on how to treat customers.

Colleen V.

Matthew M. was very helpful in getting my automatic auto loan payments set up over the phone. I didn't have to wait too long in queue, and he was kind, courteous, and detail-oriented throughout the process. SECUNM also had the lowest interest rate for my auto loan which I am happy about.

Kendra E.

I have banked with SECUNM since I began working at age 16. I really enjoyed the Los Lunas branch as they were so helpful and even helped me manage my accounts when I went off to college out of state. Recently in the past year or so, the customer service has gone downhill a bit. I think they are understaffed - it is usually hard to get ahold of anyone. However, today I needed assistance with my accounts as I’m traveling abroad soon and I had the pleasure of speaking with Brenda who works at the call center. She was compassionate and competent & it made for a great interaction. It also reminded me of why I love my local bank. Brenda, you are awesome!!

Emily D.

We have been loyal members of SECUNM for years and unfortunately things have really gone down hill. Not only was getting on the new online banking system a disaster, but I never get my new cards that I order. I have been without my main checking debit card for almost a year because they can't distribute them at the Albuquerque location and either have to do it at the Santa Fe location or send you one via mail. I have requested the card three times and have yet to get it. We also had to close all our business accounts with them because of how difficult it was to transfer to other banks or do anything. Just an over all archaic credit union.

Clinton G.

Worst customer service I have ever experienced. Even for basic needs this credit union falls short. One star rating is being generous.

Matt T.

3 in person visits.
2 hr long phone appointments
A month later - they can't make the online banking work.
If i speak up and point out the solution sets being employed aren't going to work - the hostility kicks in.

I don't use a internet connected phone. They can't make this new system work.
Spent an hr there today - they told me it was working. What they did was to bypass the system so i could look at the accounts in the lobby on their computer. The staff do not know how to use the new system when problems happen. People without the knowledge or training to help you - are sitting there trying to help you, and upset.
Will need to schedule a day off to get money into a different credit union. I can not rely on State Employees Credit Union to do what they say they will do are take their word that they have done anything.
No way they remain in business at this rate of

Will K.

8.9.24: This was a good credit union until July 8, 2024, when they "upgraded" their software. Now nothing works, I can't deposit OR withdraw money, and good luck getting anyone to answer the phone. This bank is defunct.

8.12.24: I tried all weekend to deposit a check, and the app never worked. I just spent 20 minutes on hold, only to hear a pre-recorded message telling me to go to the website and fill out a "Contact Me" form if I expected to speak to someone. Now I have to drive 60 miles to deposit my paycheck, since it also won't let me move money from savings to checking. Absolutely worthless.