Virginia Credit Union - Henrico, Virginia

Cheena H.

My husband passed away and the gentleman Benjamin H. helped me with our accounts. Ben was so professional and warm-hearted. I still don't understand why they just couldn't remove my husband's name instead of opening a new account. If you need help, Benjamin H. is your go-to person.

detra B.

I want to express my gratitude to Andrea Pleasant, the branch manager, and Tiara Carmon, the financial advisor, for being very helpful and professional. Jeremiah was also very helpful. Thank you for helping me in a time of need. It means a lot to me, and thank you for loving what you do.

James T.

I had no issues. My questions were answered and my account was opened. ATM was accessible inside the store and outside the store in drive thru and the people were very courteous. Tyler was a great help!

Abraham M.

Had an appointment yesterday to close my father's account after his passing. I was given such a run-around that it was embarrassing to call this a bank. they do not follow the law and make every excuse not to cooperate with a resolution. do not do business with these people.

After a call with Holly at customer service she was great in her response and coming to a resolution. thanks so much for just listening and helping

Lilith T.

Extremely helpful employees! I am new to financial business as a young adult, and just recently learned that not all ATMs take coins. Payton was extremely helpful. I did need a bit of additional help after jamming the ATM, but the person I spoke to over the phone was able to help me very efficiently! I feel very comfortable in my choice of financial institutions!

Melody D.

1 of the worse ever customer service issues from VA Credit Union and I have been with this bank a lonnnng time. The drive thru line on Friday March 29th was sick. Spent lunch break in line . I watched how the min of 3 other cars in line 1 & 3 was serviced while cars in Lane 2 just sat. I had to reach out to the girl that was working the line just to make sure she received the transaction because She NEVER CAME ON SCREEN TO ACKNOWLEDGE THE FACT SHE GOT IT (15MINS LATER) to find out that There was issues with I guess lane 2. no sign or come was used to let customers know not to even come in Lane..She never apologized that she skip over Lane 2 to assist older people WHEN IN FACT I HAD AN ELDER IN THE CAR ALSO.If the guy in Lane 3 made her mad We had nothing to do with him throwing the tube..

Jacquelin I.

Why are you all so SLOW? Generally, I bank online and for the few times I have had to contact Customer Service they have been great. I am sitting in line now. One car ahead of me and this has been our position for 20 minutes. A car is behind mine so I am literally stuck. At least I don't have to go to the bathroom

Randesha H.

Never have a problem at this branch, it's close to home, I can run to the ATM to make deposit at any given time, It's great. What I love about this location compared to others are the Saturday hours, its the most convenient day for me.

Now of course if you go in on a busy day there are going to be lines, that is understandable and normal, It's never bothered me. I've been with this Credit Union for about six years now and my experiences have been all around good.