White River Credit Union - Enumclaw, Washington

jacob H.

Thought it was going to be a good bank for me. That turned out to be a BIG MISTAKE. for over 2 months i noticed i was losing out on more money than i have been spending. I keep my receipts and check my balance frequently. Then i noticed that the bank was taking the money i had transferred to checking from savings had been moved back with out my permission and they charged me and overdraft transfer fee. They did this to me for a total of 2 months before I left and had taken over $100 in Overdraft transfer fees and i when i tried to explain it to the two female clerks helping me they said "We don't transfer money between accounts only you can do that" then tell me WTH is my money transferred back?. "Oh we don't do that, that's not us". 8 times i had to transfer the money back from savings to checking and it would not show when the money got transferred back from checking to savings but it showed me transferring the money everytime from savings to checking. I feel like they are trying to make a quick buck off any unsuspecting members. Be sure to check your accounts and I'd advise finding a new bank before they start doing it to you.

Becky B.

Last summer, our family decided to move our personal and multiple business accounts over to White River Credit Union in the hopes that we would receive more personal and respectful service. We have been absolutely delighted with our experience and would like to mention two employees in particular who made the experience exceptional.

Kat was our initial contact who helped us open our accounts and spent a significant amount of an afternoon ensuring that all the accounts were properly set up, cards made, and temporary checks printed. She was a delight to chat with throughout the time we were there and very experienced with the process. We felt seen and heard and were delighted with the fact that we could get to know directly the individuals at the office should we need assistance at a later date.

Emily helped a few months later as we consolidated our loans. She thought through our particular situation and offered us opportunities that we had not previously considered. She worked with others at the office to give us the best rate and amount so that we could maximize our financial next steps.

We so appreciated the warm and respectful interactions with these two ladies and the employees who answered the phone when we had questions specific to White River’s software system. We are delighted with our decision to move to White River Credit Union and look forward to being members for years to come.

Andrew G.

Attention to new comers,

They are indeed a credit union, so in this aspect it is superior to being at a standard bank. However.. as the years have gone on, service seems to be lacking. W.r.c.u doesn't seem to have any aspirations of expanding. Which is fine I suppose, if the small town bank thing is what you want. Downsides: they do not "share branch" which is a state wide community of credit unions if you aren't aware, most credit unions do, so you can deposit money from credit unions in the community. If you work during banking hours, this can be very inconvenient. I am a local contractor so I mobile deposit checks often for material purchases and what not. It used to only take 15 to 20 minutes to have available funds but has been increasing steadily over the years. Now today it's been almost 5 hours and still no confirmation of deposit. I work all over the state so making it back to enumclaw to deposit a check for material money is unethical. I'm not feeling the "working for the people" aspect anymore and feel it's time to move on.

I just want to give warning to those thinking of starting an account here.

J C.

This credit union has a Friendly down home atmosphere! Love that! The customer service is outstanding! Everything that I have had questions about or needed help with has been quickly and efficiently provided. All of that and great customer service in a time where customer service is so important. I couldn’t be happier with this credit union and their staff!! Thank you to you all!!

Nathan P.

Extremely helpful stuff who made me feel welcome and appreciated! The moment I walked through the door I was greeted with a smile and hello, and only had to wait a few minutes til I was promptly helped with setting up an account by incredibly helpful tellers. The atmosphere is very friendly and professional with a personal touch that was very welcomed. Could not recommend them enough to everyone else looking for a credit union to join!

J

Always so friendly, caring, helpful, patient, kind, & with senses of humor that fit needs. Very nice & comfortable inside, also has drive through access. September 21st: talk like a pirate day celebrated. Professional, knowledgeable, care about keeping your accounts secure. It's a very pleasant atmosphere.

D. J.

This credit union is the worst banking establishment on the face of this planet. A family member passed away, without any legal documentation they locked all of the banking accounts( because they said they have to follow the law) to this day they still haven't received a cert death certificate. It took months of a legal fight with their legal dept just to get payoff amounts to two loans. To PAY them their money. This hassle with WRCU is a sick and complete joke of a professional banking establishment. They have NO respect for the families or the death of their deceased member.

Ryan H.

This is an amazing credit union with some of the best staff you could ask for. The online banking tool is amazing, and there's also 24/7 online loan approval. Highly recommend.