Greenville Federal Credit Union - Greenville, South Carolina

Robert L.

First, many of the staff were helpful, and very pleasant to interact with. I love the layout and beverages they offered. My primary bank is nothing like it, but I feel my primary bank prioritizes being a financial institution. I opened an account with GFCU in hopes to get a small loan for home improvements at a lower interest. Pretty much borrowing about a tenth of what I had there. I discussed and gave my information to the loan officer. The subject of income came up. I was leaving a job delivering Amazon packages and was planning on doing another line of work, loved the job just needed a break physically. I told them I was changing jobs , I am almost retired but I estimated to make between twenty to twenty-five thousand elsewhere. I was declined. In short you could have been more helpful with suggestions/options instead of having one play from your playbook. Any hoo: I made what I said would, got a loan easily & make higher rates from my deposit then what you gave..

Justin W.

My wife and I opened an account recently at GFCU and were highly pleased with the customer service. We met this sweet lady named Heidi and she was very good to us. She explained every detail and how and which account would be better for us. She is a perfect example of what complete customer service looks and sounds like. She definitely needs to be recognized and awarded for the professionalism she offered us when we came in!

Ross L.

I opened up an account yesterday. Mainly because I was feeling the need to make more local connections in Greenville and thinking ahead to a possible car loan next year. Will compare notes side by side with my other CU (not local) and see what ends up being better.

First impression was being very impressed when driving up. The Drive-thru and branch are separate buildings. The parking lot routes the flow of traffic around nicely. The branch is very spacious, and plenty of offices to help folks with their needs. I haven't found much need to enter any bank branch for quite a few years. Again quite impressed with the visuals compared to the major big banks.

My visit seemed pretty routine. Just providing some information to open an account and it's open and ready to go. I didn't feel like I was being pushed into opening anything besides the required savings account for membership.

The mobile phone app is solid. Better than I expected it to be. Credit Union apps aren't known to be as polished as the large bank apps. GFCU is pretty loaded with customizations.

I have read some of the previous bad reviews, and I do not think they are valid enough to showcase a reason NOT to sign up with Greenville Federal. Word of mouth through All Things Greenville Facebook group raves about this place!

I will update this review if I end up choosing GFCU for a loan!

Jimmy

Had the pleasure of working with Whitney & it was a fun, relaxing experience! While assisting me, she made my time there relatable & made me feel in my element.

Ana M.

I had a great experience when opening my accounts at Greenville Federal Credit Union. Heidiann has a great attitude and she made the process very easy. She answered all my questions and was very helpful. If you are thinking about opening an account at this credit union, I would highly recommend to go see her.
Thank you Heidiann!

Daniel H.

GFCU is THE BEST! Also, I wanted to specifically mention that Taylor is awesome! I was talking to her at an event and we started talking about GFCU. Even though it was not during business hours, she was happy to talk about her work. The obviously takes pride in what they do there! I was going to close my account, just because I moved to NC and opened a new bank, but she convinced me to keep my account open for the benefits of still having access to GFCU!

Chelsea W.

No lengthy review could ever do Whitney Sims justice - ever. This remarkable human being sets the industry bar and that’s an understatement! Not only is she genuine, patient, and magnificently professional, she shines from the inside out. Every silly question was answered with elegance and knowledge, a rarity in today’s world. I trust her implicitly and couldn’t recommend Whitney enough for her council and expertise. She spent over THREE HOURS helping me tackle so many faucets of life & finance while never making me feel rushed. Do yourself a favor and drive to the Wade Hampton location specifically for this Member Specialist. I hope GFCU realizes what an immense asset she is to not only the company but to our community.

LaFamilia A. &. D.

I absolutely love the customer service here. I highly recommend Whitney Sims. She is great at her job all around! She is very knowledgeable and friendly. She turned a terrible experience into a great long term relationship with my bank and my family truly appreciate that. Thank you so much Mrs. Sims!